Senior Warehouse Operative - Acme Vape Ltd - Preston, Lancashire
(2021-05)
- Oversee receiving, inspection, storage, and batching of goods, ensuring compliance with health and safety standards.
- Implement and maintain the First-In-First-Out (FIFO) system to optimize inventory turnover and minimize waste.
- Streamline dispatch processes to ensure timely delivery of products to clients.
- Conduct quality checks, including inspections and testing; report discrepancies and collaborate with QA for corrective actions.
- Contributed to achieving ISO 9001 certification by implementing quality management practices.
- Identify and implement improvements to enhance efficiency and productivity.
- Maintain comprehensive batch records, material traceability, and inventory logs.
- Lead and mentor junior staff to enhance skills in warehouse operations and safety practices.
- Enforce safety protocols and ensure compliance with industry regulations, reducing workplace incidents.
Sales & Marketing Executive - Gold Leaf Cigarettes - Islamabad, Capital
(2018-11 - 2019-08)
- Managed and nurtured client relationships, resulting in a 15% increase in customer retention.
- Analyzed market trends and competitor activities to inform product development and marketing strategies.
- Delivered impactful presentations to clients, leading to a 20% increase in sales.
- Developed and executed promotional campaigns that boosted brand visibility and customer engagement.
- Collaborated with the product development team to tailor offerings based on customer feedback.
- Conducted market research to identify new business opportunities and expand market reach.
- Coordinated with cross-functional teams to develop tailored marketing materials and sales strategies.
- Negotiated contracts with key clients, enhancing business partnerships and increasing revenue streams.
- Utilized data analytics to evaluate campaign performance and adjust strategies for maximum impact.
Complaint Department Manager - Bahria Town Islamabad - Islamabad, Capital
(2018-02 - 2018-10)
- Successfully resolved a high volume of customer complaints, improving satisfaction levels by 25%.
- Developed creative solutions to complex issues, ensuring swift resolution and customer retention.
- Established a feedback loop to prioritize and address recurring issues, enhancing service quality.
- Improved inter-departmental communication, reducing complaint resolution time by 30%.
- Trained staff on effective communication strategies and problem-solving techniques.
