Umana Syeeda

Dedicated and adaptable professional with a solid background in customer service and project management. Possessing extensive experience in establishing online business initiatives and maintaining client relationships, leading to 100% positive feedback. Proven ability to thrive in fast-paced environments demonstrated through roles in retail and logistics.

Committed to continuous personal and academic growth, ready to bring strong interpersonal skills and a customer-centric approach to create exceptional experiences.

Parcel Delivery Driver - Amazon Parcel delivery service – Ascent Logistics agency

(2025-01)

Parcel Delivery Service - Amazon Flex

(2018-05 - 2021-08)

• Completed routine blocks through an app of delivering parcels to customers to their homes.

Sales Assistant - Bodycare

(2017-04 - 2017-12)

• Assist customers and make sure their shopping experience is enjoyable.

Resident Co-ordinator - University of Bradford

(2016-09 - 2016-11)

Residence Education Coordinators are part-time professional staff members of the Department of Housing and Residence Life responsible for providing overall management and leadership in residential building whilst the manager is unavailable (4pm- 9am), giving care and time for the residents within the building.

Student Ambassador - University of Bradford

(2016-03 - 2016-03)

• Welcomed new students and parents to the university; directing and guiding them to their various activities throughout the day; providing detailed information and promotion of university facilities and accommodation.

Sandwich Artist - Euro-garages Subway - Blackburn

(2014-05 - 2016-08)

Worked at subway branch, this has taught me a lot, as I could communicate with customers at a fast pace whilst receiving the orders.

• Demonstrating ability to adapt, work under pressure and flexibility.

Business Project Owner - eBay

(2014-01 - 2020-12)

• Established an online business project with no previous experience; built long-lasting business relationships overcoming language barriers and time differences with clients providing excellent customer service.
• Responded and interacted with customers with open, honest communication and my ability to be attentive and understanding to customers in a polite and helpful manner resolved many customer issues – this great customer satisfaction is reflected in my 100% positive feedback status.

BSc of Science - Health Care - University of Birmingham (2018-09 - 2026-05)

Btec Level 3 Extended Diploma in Applied Science - Applied Science - Preston College (2012-01 - 2014-12)

90 Credit Diploma in Applied Science - Applied Science - Preston College (2012-01 - 2014-12)

Btec Level 2 Award in Work skills - Work Skills - Preston College (2012-01 - 2014-12)

Btec Level 2 in Leadership skills - Leadership Skills - Preston College (2012-01 - 2014-12)

Level 2 Science Diploma - Science - Runshaw College (2011-01 - 2012-12)

Level 2 Work skills Award - Work Skills - Runshaw College (2011-01 - 2012-12)

GCSEs - General Education - St Wilfrid's Church of England Academy (2006-01 - 2011-12)