Operations Manager at Your Apartment (2024-04 – 2026-04)
- Streamlined daily operations to enhance efficiency of service delivery and service quality.
- Managed inventory levels, ensuring timely restocking and reducing shortages and excess costs.
- Implemented process improvements that enhanced workflow and reduced delays.
- Coordinated maintenance schedules to minimize disruptions in service delivery.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Manager at Joivy (2019-04 – 2023-11)
- Trained new staff on operational procedures and best practices for performance consistency.
- Analyzed operational data to identify trends and improve decision-making processes.
- Developed standard operating procedures for various tasks, ensuring compliance and safety standards.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Hospitality Specialist at ALTIDO (2018-04 – 2019-04)
- Developed tailored guest experiences by effectively addressing individual needs and preferences.
- Streamlined guest check-in processes to enhance customer satisfaction and reduce wait times.
Volunteer Administrator at Waltham Forest Asians Senior Club (2015-01 – 2018-10)
- Managed administrative tasks, ensuring efficient operation of club activities and events.
Operations Associate at Pass The Keys (2016-03 – 2018-03)
- Coordinated property management tasks to ensure compliance with company standards.
