Legal Recoveries Associate Temp Role - Overdales - Leeds
(2026-06 - 2026-06)
Working towards KPI's, I speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. The outcomes include setting up affordable payment plans, in conjunction with any litigation processes through the county courts, as well as help with any queries and conduct regular reviews to ensure payments are still suitable. In addition I also ensure vulnerable customers are treated appropriately and fairly with consideration for their circumstances as-well as following financial regulations and OfCom guidelines currently in place.
Onsite trainer/auditor - Post Office Ltd - Field Based
(2023-06 - 2026-05)
Delivering training on site to Postmasters
- Inducting new Postmasters and being on site for the opening, set up and go live of new branches, ensuring money value is correct.
- Working with existing branches to provide training where required or requested
- Upskilling teams and Postmasters on complex Post Office transactions
- Working within the regional teams and Business Support Managers to understand where training is required
- Taking ownership in the training part of delivering the area training plan
- Deploying training across the region and taking ownership across a group of branches ensuring the training needs are met for these branches
- Making follow up visits and ensuring any training interventions are followed up and tracked through to resolution
- Ensure effective and quality delivery of training in accordance with agreed standards and customer requirements
- Ensuring all training documentation is received in branch and the Postmasters have everything required to perform the role
- Certifying that stocktake is completed thoroughly
- Identify any gaps in the training process and make recommendations of improvements
- Completing branch accounting and audit weekly and monthly as well as cash management with cash centres weekly.
Post Office Manager - Fartown Post Office - Huddersfield
(2019-02 - 2024-11)
HD2.
- Assisted customers in determining the proper postal service for their needs and in finding the right postal rate for their budgets.
- Patiently answered all customer questions and made certain that each customer understood the features available to them.
- Helped customers to pick out post office products that would make it easier for them to deliver their packages on time and without damage.
- Completed international money transfers on behalf of customers in line with money laundering and Identity regulations.
- Sold financial product, travel money and travel insurance on a daily basis to achieve branch targets
- Large cash handling experience with deposits, withdrawals and despatching money back to the cash centres daily.
- Completing branch accounting and audit weekly and monthly as well as cash management with cash centres weekly.
Operations Assistant (Temp/Secondment Role) - Post Office Ltd - Remote
(2024-02 - 2024-08)
- Scheduling new postmasters and their staff into e-Learning and classroom training sites prior to take over as-well as liaising with external and internal stakeholders by email or phone to keep up with the ongoing training demands and last minute changes. This included registering all applicants for online learning accounts and dealing with regular IT queries relating to e-learning systems.
- I also dealt with on-site trainer scheduling booking new transfer audits, repeat follow up training visits whilst overseeing trainers timetables across the full UK network of 11,500 post office branches.
- I also resolved incoming training requests from area managers and other departments, booking relevant training packages and communication to parties involved.
- The role involved good communication skills, shared mailbox management, dealing with multiple shareholders, postmaster and multi department across different systems.
Post Office Clerk - Dixon lane post office - Leeds
(2023-02 - 2023-06)
- Assisted customers in determining the proper postal service for their needs and in finding the right postal rate for their budgets.
- Patiently answered all customer questions and made certain that each customer understood the features available to them.
- Helped customers to pick out post office products that would make it easier for them to deliver their packages on time and without damage.
- Completed international money transfers on behalf of customers in line with money laundering and Identity regulations.
- Sold financial product, travel money and travel insurance on a daily basis to achieve branch targets
- Large cash handling experience with deposits, withdrawals and despatching money back to the cash centres daily.
- Completing branch accounting and audit weekly and monthly as well as cash management with cash centres weekly.
Post Office Clerk - St Johns Post Office - Liverpool
(2022-10 - 2023-01)
- Assisted customers in determining the proper postal service for their needs and in finding the right postal rate for their budgets.
- Patiently answered all customer questions and made certain that each customer understood the features available to them.
- Helped customers to pick out post office products that would make it easier for them to deliver their packages on time and without damage.
- Completed international money transfers on behalf of customers in line with money laundering and Identity regulations.
- Sold financial product, travel money and travel insurance on a daily basis to achieve branch targets
- Large cash handling experience with deposits, withdrawals and despatching money back to the cash centres daily.
- Completing branch accounting and audit weekly and monthly as well as cash management with cash centres weekly.
Legal Work Experience - Mini Pupillages - Leeds
(2018-10 - 2018-10)
LS1.
- Observed in both magistrates and crown court trials.
- All trials consisted of both defence and prosecution work.
Legal Work Experience - Park Place - Leeds
(2018-09 - 2018-09)
LS1.
- Observed in a trial in absence at the crown court as well as assist in trial prep e.g. jury bundles.
- Sat in on conferences both at chambers and meetings at court.
Customer Advisor - Citizens advice bureau - Huddersfield, West Yorkshire
(2016-12 - 2017-12)
- Assisting clients with getting advice or signposting to further organisations if required.
- Calling clients offering any extra help of appointments and ensuring any confidential follow ups are provided.
- Adhering to the strict KCA aims of free, impartial and confidential advice guidelines without discrimination.
Legal Work Experience - Crown Office Row - London
(2017-07 - 2017-07)
EC4Y.
- Observed high court civil trial between private individual and public health body.
- Sat in on conferences and observed how witnesses prepare for the stand and how quantum in calculated.
- Listened to expert evidence and how examination and cross examination takes place.
Legal Work Experience - Mini Pupillages - Bradford
(2017-06 - 2017-06)
BD1.
- Observed in both magistrates and crown court trials as well as appeals.
- All trials consisted of both defence and prosecution work.
Newsagents Owner - Self-Employed - Huddersfield, UK
(2014-08 - 2016-11)
HD1.
- Assisting customers shopping and during checkout and restocking the store.
- Make decisions regarding shop marketing, promotions and visual merchandising.
- Newspaper delivery every morning and organisation of media returns/collections.
- Management of business suppliers, banking, staff HR duties and Accounts.
Newsagents Owner - Self-Employed - Huddersfield, UK
(2013-09 - 2014-07)
HD1.
- Assisting customers shopping and during checkout and restocking the store.
- Make decisions regarding shop marketing, promotions and visual merchandising.
- Newspaper delivery every morning and organisation of media returns/collections.
- Management of business suppliers, banking, staff HR duties and Accounts.
Sales Assistant - Shorty's Newsagents - Southgate, Halifax Centre, Halifax, West Yorkshire
(2012-10 - 2013-04)
Temp/Voluntary Experience
- Helping customers and re-stocking the store regularly to maintain it tidy appearance.
- The job involves me to be numerate, people-oriented and quick-thinking.
Sales Assistant - Meadowhall Centre - Sheffield, UK
(2010-10 - 2010-12)
S9 1EH.
- Customer service and stock assistant duties and general tidy up duties.
- The job involved me to be numerate, people-oriented and quick-thinking as well as being able to understand computer systems and cash registers.
- I also assisted management teams in handling complaints and when support was required in demanding situations.
Assistant Manager - Leeds Rd Mini Market - Bradford, UK
(2010-03 - 2010-07)
BD3 8JB
- Customer service and stock assistant duties in addition to key holder responsibilities.
- Helped with any marketing ideas including visual merchandising.
Purchase Ledger Clerk - RBS Insurance - Pudsey, Leeds, UK
(2008-04 - 2010-06)
LS28 5GF
- Main duties included high volume invoice processing and BACS payment runs to supplier companies/ clients involved in the claim process.
- Reconciliations of client accounts ensuring all payments and refunds are up to date as well as handling supplier relationships to ensure businesses are kept up to speed with all their invoices.
