Umar Karim

A motivated and customer-focused individual with experience in front-of-house service and hot drink preparation. Skilled in creating a welcoming environment, handling customer interactions professionally, and working efficiently in fast-paced settings. Strong communication and teamwork abilities, with a commitment to delivering high-quality service and ensuring customer satisfaction. Eager to continue developing skills within the hospitality, retail and service industry.

Casual Assistant at 5 Alive Bradford Adventure Softplay Centre (2025-09 – Present)

Supervising children to ensure they play safely as well as serving customers at the front of house operations.

• Took orders, processed payments, and maintained accuracy during busy periods
• Operated coffee machines and ensured drinks were made to a consistent standard
• Carried out quick and efficient cleaning during busy periods to keep facilities presentable and ready for customers
• Welcomed customers and answered any queries as well as assisting customers

Light Vehicle Trainee Technician at Mercedes-Benz (2023-07 – 2023-11)

• Conducting MOT tests alongside qualified technicians, including full visual inspections and emissions tests
• Vehicle servicing, including oil and filter changes, replacing worn tyres, fitting new windscreen wipers, testing front and rear lights, and examining the overall bodywork
• Checking brake discs, cleaning brake pads, and replacing them with new ones when required

– Laisterdyke Leadership Academy (2018 – 2023)

BTEC Extended Diploma in Business – Leeds City College (2024)