Umer Iftikhar

Reliable and detail-oriented Accounts and Administration professional with experience across finance administration, office operations, customer service and record management. Skilled in invoicing, sales, financial record keeping, data entry, document management and general office administration. Recent office experience includes supporting daily operations, scheduling, correspondence, database management, financial administration and HR/recruitment activities.

Confident using Microsoft Office, Excel and digital record-management systems, with strong organisational and communication skills. Professional, approachable and able to manage confidential information, prioritise competing tasks and maintain a high level of accuracy in busy working environments.

Work Experience – Office Operations & Administration at Cosonas Software (2026-08 – 2026-09)

• Supported the smooth day-to-day operation of the office, helping to organise administrative routines, internal communications and office resources.
• Maintained accurate physical and digital records, updated databases and ensured company documentation was appropriately organised and archived.
• Assisted with scheduling meetings, coordinating calendars and managing internal and external correspondence.
• Supported basic financial administration, including processing invoices, tracking expenses and assisting with account reconciliation.
• Supported HR and recruitment activities, including posting vacancies, screening CVs, arranging interviews and preparing onboarding documentation.
• Assisted with the organisation of office equipment, supplies and other workplace resources.
• Handled confidential company information with professionalism and attention to detail.
• Used office productivity tools, including Microsoft Office, Excel and Google Workspace, to maintain records and complete administrative tasks.
• Managed multiple tasks and competing priorities while meeting deadlines and maintaining accurate records.

Accounts Administrator at Albushra Catering Business (2024-02 – 2026-07)

• Maintained accurate day-to-day financial and administrative records for a small business.
• Prepared, raised and issued sales invoices and recorded customer payments accurately.
• Maintained the sales ledger, monitored outstanding balances and tracked payment due dates.
• Assisted with credit control by following up outstanding and overdue invoices.
• Recorded supplier invoices and supported purchase ledger processes.
• Maintained petty cash records and monitored business credit card transactions.
• Responded to and resolved invoice and payment queries from customers and suppliers professionally.
• Maintained organised financial documentation and records, ensuring information was accurate and readily accessible.
• Handled confidential financial information with discretion and attention to detail.

Customer Assistant at Asda (2023-07 – 2024-01)

• Delivered customer service in a busy retail environment, handling transactions, refunds and enquiries.
• Communicated with customers to resolve queries efficiently and professionally under time pressure.
• Maintained accurate records of daily sales and supported general stock and display organisation.

Volunteer/Work Experience Business Teacher at Gower College Swansea (2022-01 – 2022-03)

• Delivered business and finance-related lessons to learners with different needs, adapting communication and teaching methods accordingly.
• Supported lesson planning, documentation and accurate record organisation.
• Developed strong verbal communication and interpersonal skills through regular interaction with learners and staff.
• Maintained a professional and supportive approach when handling varied requirements.

Voluntary Work Experience – Administration at Hosts International (2020-06 – 2020-08)

• Provided administrative support for international accommodation operations, including database management and record keeping.
• Acted as a first point of contact at reception for students and host families, responding to enquiries professionally.
• Assisted with calendars, appointments and incoming communications by email and telephone.
• Helped process payments and update information in internal databases.
• Maintained accurate digital and paper filing systems, handling personal information in accordance with GDPR and confidentiality requirements.
• Supported general office administration and ensured records were kept organised and accessible.

BSc (Hons) in Accounting – Birkbeck, University of London (2023-09 – 2026-06)

Advanced Skills Challenge Certificate (Welsh Baccalaureate) – Gower College Swansea (2021-09 – 2023-07)

Level 3 Diploma in Business Administration – Gower College Swansea

GCSEs – The Archer Academy