Customer Service Representative - Screfix spares - Birmingham, West Midlands
(2025-02)
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Facilitated seamless returns and exchanges, adhering to company policies while prioritising customer convenience.
Manager - Big johns - Birmingham, West Midlands
(2008-12 - 2024-10)
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Customer Service: Provided fast, friendly customer service to 100+ customers per shift in a high-pressure environment
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across
- Cash Handling: Operated tills, handled cash and card payments with 100% accuracy and completed end-of-day cash reconciliation
- Food Safety & Hygiene: Maintained high standards of food hygiene and health & safety, following company procedures and HACCP guidelines
- Food Prep: Prepared food to company specification while maintaining speed and quality during peak times
- Cleaning: Ensured shop was clean, safe and presentable at all times in line with company standards
- Stock & Deliveries: Managed stock rotation, deliveries, and waste control to minimise loss
