Umer Siddique
Customer Service, Finance & Operations Professional
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About
Detail-oriented and results-driven professional with 9 years of progressive experience across customer service, office administration, sales supervision, and financial operations. Demonstrated ability to manage teams, support senior leadership, and maintain high standards of customer satisfaction in retail and corporate environments. Strong organisational, communication, and problem-solving skills, with international experience across the UK, UAE, and Pakistan.
Experience
Sales Supervisor / Storekeeper - Sabina Cosmetics Ltd - London, UK
(2023-05)
- Oversee daily store operations to ensure efficient workflow and high standards of customer service
- Act as primary point of contact for customers, resolving enquiries and issues professionally
- Supervise, schedule, and support staff to maintain productivity and service quality
- Manage inventory levels, ordering, supplier coordination, and stock reconciliation. Support sales targets through effective merchandising and customer engagement.
Special Assistant to Chief Financial Officer (CFO) - Address Ventures Pvt Ltd - Pakistan
(2020-04 - 2022-09)
- Provided high-level administrative and financial support to the CFO and senior management
- Assisted in preparation of financial reports, management accounts, and audit documentation
- Supported budgeting processes, expense monitoring, and financial analysis
- Coordinated internal communications and maintained accurate financial records
- Assisted external auditors and ensured compliance with internal controls
Accounts Manager - Al Ajras Engineering - Dubai, UAE
(2015-08 - 2019-10)
- Managed day-to-day accounting operations, including invoicing, reconciliations, and reporting
- Handled tax documentation, VAT compliance, and statutory filings
- Prepared monthly and annual financial statements for management review
- Monitored cash flow and supported financial planning and cost control
- Collaborated with management to improve financial procedures and reporting accuracy
Education
Certified Public Accountant - Accounting - Institute of Certified Public Accountants of Pakistan (ICPAP) (2021)
Master of Science - Management Sciences (Finance) - Riphah International University (2019) Islamabad
Bachelor of Science - Management Sciences (Accounting & Finance) - GIFT University (2014) Pakistan
