Library Services Assistant - Birmingham City Council/JobandTalent - Birmingham, West Midlands
(2022-04)
- Handled check-in and check-out process of library books and materials at circulation desk.
- Promoted library resources to improve community access and engagement.
- Helped customers to successfully use library computers and equipment.
- Monitored visitors at front desk, maintaining secure environment for patrons and other staff.
- Placed books on proper shelves following classification system when returning to circulation.
- Responded to phone, email and social media enquiries within target timeframes.
- Supported librarians by assisting with materials check-in and check-out process.
- Helped users process special requests and set up or change accounts.
- Sorted and replenished books to boost borrowing opportunities.
- Greeted patrons warmly and assisted by locating books and signposting services.
- Adjusted customer accounts with new balances from un-returned books and paid fees.
- Answered multi-line telephone systems to respond to questions, collect messages, and direct callers.
- Educated customers about available library and community services.
- Collected and processed fines on overdue library materia
Gallery Attendant - JobandTalent
(2022-07 - 2022-11)
Trainee Business Support Worker - Birmingham City Council - Birmingham, West Midlands
(2022-01 - 2022-07)
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Designed rotas to promote productivity.
Lead Generator - Explode Social Media - Birmingham, West Midlands
(2019-11 - 2020-01)
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Receptionist - Washwood Heath Health & Wellbeing Centre - Birmingham, West Midlands
(2015-12 - 2016-03)
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Wrote professional letters, memos and emails for internal and external business communication.
- Offered knowledgeable, friendly support to in-office guests.
- Maintained reception area stock of important forms and brochures.
- Assisted visitors with completing and submitting paperwork.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
