Umesa Mirza

A driven and commercially-minded Operations Manager with extensive experience in multi-site dental practice management, skilled in driving growth and ensuring regulatory compliance. Proven ability to lead teams, implement operational efficiencies, and enhance patient experiences, achieving outstanding CQC ratings. Adept at budget management, marketing strategies, and staff development, with a strong focus on achieving EBITDA targets.

Eager to leverage expertise to deliver sustainable growth and exceptional standards across a portfolio of dental practices.

Operations Manager at Nursify Training (2025-12 – Present)

• Spearheaded day-to-day operations for a rapidly expanding dental nursing course provider, ensuring the seamless delivery of apprenticeship and Continuing Professional Development (CPD) programmes.
• Galvanized cross-functional teams, including trainers, assessors, and administrative staff, to cultivate an outstanding learner experience.
• Managed adherence to awarding body, regulatory, and quality assurance requirements.
• Pioneered strategic growth initiatives, encompassing curriculum expansion and the development of partnerships with dental practices.
• Instituted operational systems and processes to enhance efficiency and scalability in training delivery.

Dental Practice Manager at Damira Dental Studios (2024 – Present)

• Orchestrated all operational, clinical governance, and administrative functions for a high-volume, multi-dentist practice.
• Successfully navigated and excelled in a Care Quality Commission (CQC) inspection, achieving an outstanding rating that signifies exemplary compliance across all regulatory domains.
• Directed the recruitment, onboarding, and continuous professional development of clinical and administrative personnel.
• Championed an exceptional patient journey, enhancing practice aesthetics, the overall environment, treatment communication, and complaint resolution.
• Maintained practice aesthetics and the clinical environment to ensure a welcoming, professional, and contemporary atmosphere for both patients and staff.
• Implemented digital systems for scheduling, record-keeping, and compliance tracking, thereby driving cost efficiencies and improving patient throughput.
• Designed and executed targeted marketing and patient retention strategies, contributing to the sustained growth of the practice's patient base.
• Ensured comprehensive compliance with General Dental Council (GDC) regulations and CQC standards.

Dental Practice Manager at Yeading Dental Care (2021 – 2024)

• Directed the daily operations of a busy dental practice, ensuring seamless coordination between clinical and administrative teams.
• Recruited, trained, and supervised staff, cultivating a productive and collaborative work environment.
• Ensured strict adherence to GDC and CQC standards, maintaining meticulous regulatory documentation.
• Monitored financial budgets, managed expenses, and implemented cost-effective solutions to optimise profitability.
• Streamlined appointment scheduling and resource allocation to enhance operational efficiency and patient flow.
• Upgraded practice aesthetics and patient-facing environments to align with a high-quality, welcoming brand image.
• Resolved patient complaints and instituted service delivery improvements, resulting in measurable gains in patient satisfaction.

Senior Dental Nurse at Yeading Dental Care (2021-09 – 2024)

• Provided comprehensive support to a team of dentists while upholding an excellent standard of patient care.
• Managed patient-facing reception duties, appointment booking, and administrative tasks utilizing specialist practice management software.
• Executed the sterilisation of all equipment in strict accordance with health and safety and infection control protocols.
• Acquired patient radiographs and performed preparations for dental treatments and minor oral surgical procedures.
• Engaged in clear and effective communication with patients to elucidate treatment plans and manage expectations.

Level 3 Award in Education and Training – CTC (2026)

National Diploma in Dental Nursing – North London Dental Centre (2021-11 – 2022-11)

BSc in Biomedical Science – University of Westminster (2019-09)

A-Levels in Biology, Chemistry & Psychology – Bishopshalt School (2016-09 – 2018-06)

GCSEs in 9 subjects including Mathematics and English – Rosedale College (2012-08 – 2016-08)