Urmilla Rupasinghe

A skilled HR professional with strong expertise in HR policies, employee relations, and payroll processes. Passionate about creating positive employee experiences and supporting inclusive, high-performing workplaces. Experienced in managing end-to-end ER cases and providing guidance to People Coordinators.

Advanced in MS Office and HR systems, with strong analytical, communication, and problem-solving skills. Highly organised, detail-oriented, and motivated to support the success of a growing business.

Human Resource Officer - Holiday Inn – London Kensington High Street - London

(2024-11)

An upscale 4 Star hotel located in the heart of London, offering 706 guest rooms, largest in Europe extensive conference and event facilities, and multiple dining options. In my role as a Human Resource Officer, I provided comprehensive support in recruitment and onboarding, and managed employee lifecycle processes, which includes performance reviews and development, showcasing my ability to provide HR support in areas such as recruitment, training, performance, and attendance. Managing end to end payroll for 300+ employees.

• Managing end to end recruitment and onboarding processes, ensuring a seamless experience for new employees at Holiday Inn.
• Perform monthly payroll processing via the Fourth HR management system, ensuring accuracy and compliance with designated deadlines.
• Maintain and update employee records, contracts, right-to-work documentation, compliance files, and confidential HR data in line with GDPR and company standards.
• Act as the initial point of contact for employee relations inquiries, offering guidance on policies, procedures, and employee relations cases in areas such as disciplinary matters, attendance, and grievances, ensuring adherence to best HR practices on complex issues where necessary.

Admin Assistant - Alice Grange Care home – Barchester Healthcare

(2023-12 - 2024-11)

Worked part time during University until Graduation year in 2024.

Human Resources Coordinator - University of Suffolk – Student Union

(2023-03 - 2023-10)

The Student Union is a student-run organisation that dedicates its time and resources to give the student population, fairness, opportunities and a voice on the issues that affect their education and community. Ensured smooth operations within the HR department, overseeing recruitment, onboarding, database management, and employee engagement with high attention to detail.

• As the first point of contact for HR queries at the University of Suffolk, I handled sensitive information regarding HR policies and employment conditions.
• Communication with all HR procedures, HR & General office administration ensuring adherence to local employment laws and organizational policies, employee holidays and absence control.
• Track payroll issues, through information system with the HR applications systems. Provide customer services and collaborative to team members.

Administration Assistant - Barchester Healthcare - Alice Grange Care Home - Kesgrave

(2022-08 - 2023-02)

Alice Grange is a facility that offers nursing, personal care, and accommodation for elderly patients with special needs or neurological degenerative conditions. Throughout my psychology degree, I found it both educational and insightful to work with individuals with special needs, providing valuable perspectives on learning and care.

• Promoted and implemented organisational policies and procedures at Alice Grange Care Home, ensuring compliance and a warm environment for residents.
• Support the recruitment team with various administrative tasks, such as scheduling interviews, preparing offer letters, Labour contracts and coordinating with candidates. Liaise and work closely with the Head office Recruitment team.
• Collation and administration for the monthly payroll, payslip management, manage all administration and documentation Ad hoc duties.

Assistant Human Resource Manager - Hilton Dubai Creek (Worldwide) - Dubai, UAE

(2013-11 - 2015-04)

A leading Global hospitality company with a 150-bedroom hotel in Dubai, UAE providing five-star accommodation for leisure and business travellers. As Assistant Human Resources Manager running all human resource operations within my department. Delivered superlative service to employees, senior management team, and the HR Director. Oversaw timely preparation of annual budgets pertaining to wages, training/development, and all employee relations.

• Managed all human resources functions within my department, ensuring excellent service to both employees and management.
• Oversee and manage the recruitment process across all departments, including initial CV screening and interview coordination.
• Influence future development; prepare regular reports on key HR data to assist leadership with strategic decision-making. Provide advice and guidance, understand best practice and influence best relationships.
• Established influential relationships and provided strategic recommendations to the Head of Department in my capacity as Assistant Human Resources Manager at Hilton Dubai Creek. Delivered exemplary service to employees, senior management, and the HR Director.

Carer - Alice Grange Care Home – Barchester Healthcare

(2022 - 2023)

HR Assistant - Zuma Club LLC - Dubai, UAE

(2012 - 2013)

Assistant Personnel Manager - City Centre Hotel and Residence (Previously Sofitel) - Dubai, UAE

(2008 - 2011)

HR Assistant - Credit Agricole Chevreux - Dubai, UAE

(2007 - 2008)

Bachelor of Science - Psychology - University of Suffolk (2024-10)

Diploma - Human Resource Management - Centre for Executive Education (CEE) Knowledge Village (2008-09 - 2008-09)