Urszula Lidia Hala

Experienced Transport Supervisor and aspiring Transport Manager with over 10 years' experience in UK and international transport operations. Proven track record of supervising large driver teams, coordinating daily road freight, enforcing compliance, and resolving operational issues in time-critical environments. Strong leadership skills with hands-on experience in driver performance management, fleet monitoring systems, and cross-department coordination.

Currently completing CPC Transport Manager qualification, with a clear progression into a full Transport Manager role.

Transport Supervisor - PJH Group - Enfield

(2023-05)

• Supervise and manage up to 50 drivers daily across multi-drop operations
• Monitor driver clock-in times, performance, and compliance with working time regulations
• Investigate delivery failures, unscanned drops, and operational discrepancies
• Produce daily reports and escalate operational risks where required
• Coordinate road shipments and ensure service level targets are achieved
• Liaise with drivers, warehouse teams, and customer service to ensure smooth operations
• Carry out driver behaviour monitoring using Verilocation, including investigations and corrective actions
• Support continuous improvement in safety, efficiency, and customer satisfaction

Transport Coordinator - NEXT Distribution Centre - Hemel Hempstead

(2022-09 - 2023-05)

• Coordinated daily road transport activities for retail store deliveries
• Conducted driver debriefs and resolved route or delivery issues
• Liaised with stores to maintain delivery performance and service quality
• Supported transport planning and operational execution

Transport Operative - Poundland Distribution Centre - Harlow

(2016-09 - 2020-01)

• Supported day-to-day transport operations in a fast-paced retail environment
• Conducted driver debriefing and issue resolution
• Liaised with stores and transport planning teams

Account Manager / Freight Forwarder - Freightex - Dover

(2016-02 - 2016-08)

• Managed customer accounts and international road freight operations
• Coordinated drivers and ensured vehicle documentation, insurance, and CMR compliance
• Used TIMO-COM for load planning and coordination
• Supported fleet and driver compliance requirements

Transport Coordinator - XPO Logistics - Poland

(2014-01 - 2014-12)

• Planned and coordinated international road transport operations
• Scheduled driver routes and ensured full documentation compliance
• Sold loads via TIMO-COM and negotiated rates
• Calculated transport costs and margins
• Built strong relationships with international customers

Transport Coordinator - GEODIS Calberson - Poland

(2013-01 - 2015-12)

• Coordinated domestic and international shipments (FTL and part loads)
• Customer service across FR, PL, NL, and DE markets
• Scheduled and booked deliveries, reducing planning errors
• Maintained high service standards and client satisfaction

Bachelor of Business - Logistics & Transport Management - Gen. Ziętek University of Management (2013) Katowice, Poland

Level 2 Certificate in Fitness Instructing (2020 - 2022)

Level 3 Certificate in Personal Training (2020 - 2022)