Usmaan Ali

I possess competence, tenacity, and a strong work ethic, making me well-suited for the role. My self-motivation and dedication are evident in my work. Due to my enthusiasm to explore my options for the future, I have extended my knowledge by working in different work environments; gaining work experience in different firms.

This has allowed me to enhance my skills, such as team working and communication, which will significantly benefit me in the future. By focusing on my education and pursuing my goals, I aim to use these skills within a work environment and understand the needs of different customers enabling me to adapt to their circumstances. I am customer focused, recognising the success of a business lies in the quality of the brand and therefore the experience of the customer is paramount.

Juss & Link Marketing – Brand Ambassador – Self Employed

January 2023 – October 2023

• Results-driven brand ambassador with expertise in direct marketing.
• Specialized in customer engagement and effective product communication.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and networking skills.
• Skilled in building and maintaining positive client and customer relationships.
• Dedicated and impactful in driving brand growth.
• Public speaking to employees to motivate them and to encourage them to hit their sales
• Provided the team by coaching, mentoring and providing support to acheicve sales targets.
• Being a successful sector leader, overseeing a team of 10 brand ambassadors and responsible for driving overall sales in the sector.

February 2022 – December 2022

• Managing and distributing information within the office as well as initial clients
• Answering phones
• Customer service including liaising with prospective new clients
• Visiting sites and recording key information
• Organising and assisting with meetings
• Office filing and administration
• Creating documents and spreadsheets
• Assisting with marketing and advertising 

June 2021 – December 2022

• I provided excellent customer service by assisting customers in finding their products and answering their questions
• I operated the cash register and processed customers transaction 
• I collaborated with the team to meet and exceed sales goals on a regular basis.
• I helped customers with returns and exchanges, resolving issues in a friendly and professional manner
• I demonstrated a strong knowledge of the store’s products, brands and pricing,

September 2020 – January 2021

• Dealing with customer enquiries by telephone, email, letter or face to face.
• Ensuring that a customers problem is brought to a satisfactory conclusion. Involved in developing a customer service policy.
• Collecting and analysing data to monitor the level of customer service.
• Making sure that all the details procedures are adhered to. Completing all administrative tasks and updating
• Ensuring all telephone calls are answered within a 10 second time frame.

February 2019 – December 2019

• Successfully handling customers complaints on the phone.
• Storing information off customers into the system.
• Dealt with orders from customers to be picked up with sign board.
• Managed to reply to all emails and booked them in correctly.
• Kept my work environment tidy at all times during work hours.
• Spoke to customers politely over the phone.
• Dispatched all jobs to drivers correctly accordingly to their location.

16th February 2018 – 26th July 2018

• I helped customers find the items they wanted in our store successfuly. 
• I provided excellent customer service by addressing and resolving tool – related complaints.
• I efficiently handled customer orders
• I prioritized speed in delivering items to customers, considering the various locations for different tools
• I conducted through stock checks to identify any missing or damaged items.
• At the end of the day, I counted and securely stored the day’s earnings in a safe box.

• Construction - A
• Business studies- B
• IT National Cambridge - C
• Art and Design - C
• Geography - D
• English Literature - B
• Maths - B
• English Language - B