Usman Zeb

Reliable, hardworking and customer-focused professional with over four years of experience delivering excellent service in fast paced-care environments and working under pressure. Experienced in supporting people from diverse backgrounds, working as part of a team, maintaining high standards of cleanliness, completing accurate documentation and providing exceptional customer service. Looking to bring my strong communication, organisation and peoples skills into the hotel, retail or customer service roles to expand and learn new things.

Care Assistant - Pebble mill care home - 2 mill pool way

(2021-05 - 2022-12)

• Assisted residents with their daily needs in a respectful and professional manner
• Prepared and served meals
• Maintained clean and safe working areas
• Worked efficiently in a fast paced environment
• Supported colleagues to deliver excellent service
• Ensured accurate record keeping and attention to detail

Care Support Worker - Bright dawn home care - 2 poplar road solihull

(2022-12 - 2024-09)

• Provided personalised support while delivering a person centred support
• Managed daily tasks and completed documentation accurately
• Built trust and strong relationships with clients
• Worked independently while maintaining excellent time management
• Maintained high standard of cleanliness and safety

Care Assistant - Ardenlee Grove care home

(2024-09 - 2024-11)

• Delivered excellent support service to residents and visitors in a professional friendly manner
• Assisted with meal preparations
• Worked effectively as part of a busy team to ensure the best personalised support and care was given to the residents
• Completed accurate documentation and maintained classified records
• Built positive relationships with residents, relatives and colleagues

Night Care Assistant - Ardenlee court care home

(2024-11 - 2025-04)

• Assisted residents to bed for the night
• Manual handling, using hosts to help transfer residents to their rooms safely
• Maintained hourly overnight checks
• Assisted personal support for the mornings
• Documentations

Care Assistant - St Giles care home

(2025-05 - 2025-08)

• Meal preparations
• Assisted residents with personal care
• Problem solving
• Documented tasks and followed them clearly
• Safely transferred residents with hoists, wheelchairs and zimmer frames
• Reported any changes in residents health to nurse for observation and documentation

Care Support Worker - New Oscott retirement Village

(2025-11)

• Follow my calls and completed tasks on time
• Medication administration
• Encouraged residents to help live independently as possible
• Complete scheduled training both face to face and online
• Reported issues promptly and followed company procedures

GCSE - Maths - Hodge hill school

GCSE - English - Hodge hill school

Diploma - Public Services - South and city college