Uzma Ahmed

Highly skilled and experienced customer service professional with 15 years of proven expertise in providing exceptional customer experiences. Proven track record of providing top-notch customer service and resolving complex issues with a strong focus on customer satisfaction. Excellent communication and interpersonal skills, coupled with a deep understanding of customer needs and the ability to build strong relationships.

Seeking a challenging position where I can utilize my extensive knowledge and abilities to contribute to the success of the company and enhance customer satisfaction.

Sales Assistant - Primark - London Oxford Street

(2016-10)

• Provide excellent customer service by greeting customers, assisting them with their inquiries, and ensuring a positive shopping experience.
• Develop a thorough understanding of Primark's product offerings, including clothing, accessories, and home goods, to assist customers with their product selections and provide accurate information.
• Process customer transactions accurately and efficiently using the cash register system, handling cash, credit card, and other payment methods, and issuing receipts.
• Ensure the sales floor is well-organized, clean, and fully stocked with merchandise. Arrange and display products according to Primark's visual merchandising guidelines.
• Provide support to customers in the fitting rooms, ensuring they have the appropriate sizes, answering questions, and maintaining the cleanliness and organization of the fitting room area.
• Assist customers with returns, exchanges, and refund transactions, following Primark's policies and procedures.
• Monitor stock levels, communicate with the stockroom team regarding replenishment needs, and participate in stockroom activities such as receiving shipments and organizing merchandise.
• Actively participate in the prevention of theft and loss by being vigilant, following security protocols, and reporting any suspicious activities to the store management.
• Assist with maintaining the cleanliness and tidiness of the store, including regular cleaning tasks, such as sweeping, dusting, and organizing displays.
• Adhere to Primark's policies, procedures, and operational guidelines, including health and safety regulations, to ensure a safe and compliant working environment.

Senior Sales Assistant - Card Factory

(2014-10 - 2016-09)

• Achieve personal and team sales targets by actively promoting products and maximizing sales opportunities, encourage upselling and cross-selling to increase average transaction value, provide guidance and support to sales team members to help them achieve their individual sales goals.
• Assist the Store Manager in overseeing daily operations and ensuring the sales floor is properly staffed, Train new team members on sales techniques, product knowledge, and store procedures, provide ongoing coaching and feedback to sales team members to enhance their performance and customer service skills.
• Assist with stock replenishment, ensuring merchandise is correctly displayed and well-stocked on the shop floor, Monitor inventory levels, conduct stock checks, and report any discrepancies to the Store Manager, assist with stockroom organization, including receiving deliveries and managing stock rotation.
• Follow visual merchandising guidelines to maintain attractive and visually appealing displays, assist in the implementation of seasonal promotions and changes to the store layout, ensure pricing, signage, and promotional materials are accurate and displayed appropriately.
• Process customer transactions accurately using the cash register system, maintain cash register floats, handle cash, and reconcile daily sales, Complete necessary paperwork and administrative tasks as assigned.

Key holder/Sales assistant - Clinton Cards

(2013-11 - 2014-10)

• Open and close the store following established procedures, ensuring the store is secure and all alarms are properly set, Ensure the store is clean, organized, and stocked before opening and after closing, perform daily cash register operations, including opening and closing procedures, cash handling, and balancing sales.
• Monitor store premises for theft, maintain awareness of suspicious activities, and follow established loss prevention procedures, adhere to security protocols, such as opening and closing procedures, alarm system operations, and cash handling security measures, Report any security or safety concerns to the store management immediately.

Event Steward - DLR - London

(2012-05 - 2013-11)

• Greet and direct attendees, providing clear and accurate information about event facilities, schedules, and amenities, assist with ticket scanning, entry and exit procedures, and crowd management to ensure a safe and orderly flow of attendees.
• Monitor crowd behaviour and movement, identifying and addressing any potential issues to maintain a safe and secure environment, ensure compliance with event rules and regulations, enforcing access control and prohibiting unauthorized activities, collaborate with security personnel, law enforcement, and emergency services to respond to incidents or emergencies effectively.
• Remain vigilant and responsive to potential emergencies, including medical incidents, accidents, and evacuations, follow established emergency procedures, provide assistance and guidance to attendees, and report incidents to the appropriate authorities or event management.

City and Guilds Customer Service - Waltham Forest College (2010-09 - 2013-06)

City and Guilds Functional skills In English - Waltham Forest College (2010-09 - 2013-06)

BTEC level 2 Work skills - Waltham Forest College (2010-09 - 2013-06)

BTEC Level 2 Business Studies - Waltham Forest College (2010-09 - 2013-06)

BTEC Level 3 Business studies - Waltham Forest College (2010-09 - 2013-06)

GCSE - Kelmscott Secondary School (2004-09 - 2009-06)