Experienced and highly organised professional with over 20 years' experience in banking, distribution, customer service and team-based environments
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I am a proactive, reliable and highly organised professional with strong experience in resourcing and administration within a busy contact centre environment. I am confident working independently or as part of a team, managing competing priorities and consistently working to tight deadlines.
In my previous resourcing role, I worked closely with managers and agents across multiple sites, providing clear and professional communication while supporting workforce planning and daily operational requirements. I have hands-on experience using WFM, Genesys, Microsoft Excel and Outlook, along with a strong ability to manage systems, maintain accurate information and coordinate resources effectively.
I am a confident communicator who builds positive working relationships at all levels. I take a professional, customer-focused and can-do approach to my work, with excellent attention to detail and the ability to remain organised and calm in a fast-paced environment.
I am now looking to bring my administration, resourcing, communication, Excel and systems experience to a new role where I can contribute immediately, learn new skills and become a valued member of the team.
I am a dependable and adaptable individual who takes pride in being organised, meeting deadlines and providing effective administrative support. I am now looking to bring my strong administration, communication, systems and organisational skills to an administration role where I can make a positive contribution and continue to develop professionally.
