V Ngue

Business Management professional with diverse practical experience across e-commerce, procurement, supplier communication, stock management, warehouse operations, logistics, retail and customer service. Experienced in managing day-to-day operations, coordinating orders and deliveries, communicating with suppliers and customers, maintaining accurate stock records and resolving operational issues. Strong organisational, communication and problem-solving skills, with the ability to work independently and as part of a team.

Motivated to develop a professional career across business, operations, commercial, supply chain or customer-focused roles.

E-commerce Operations & Procurement Specialist at SCULPTYOURBODY26 (2024-10 – 2026-06)

• Managed end-to-end e-commerce operations, from supplier sourcing and purchasing through to order fulfilment and delivery.
• Communicated and negotiated directly with suppliers regarding pricing, product specifications, orders and purchasing requirements.
• Managed inventory and monitored stock levels to maintain product availability and support efficient fulfilment.
• Processed customer orders through Shopify and coordinated packaging, shipping and delivery.
• Handled customer enquiries, complaints and delivery issues and provided solutions throughout the customer journey.

Stockroom Assistant at ZARA (2021-09 – 2023-04)

• Received, unpacked and organised deliveries, ensuring merchandise was correctly labelled and stored.
• Supported stock replenishment and maintained an organised stockroom while working efficiently in a fast-paced environment.
• Worked closely with the team to support smooth daily store operations and maintain high standards.

Warehouse Intern at ECOINKWORLD (2019-05 – 2020-05)

• Organised warehouse stock by product reference numbers so items were correctly stored and easy to locate.
• Received and organised incoming printers and ink cartridges according to product references.
• Picked and prepared customer orders accurately and checked products against order details before dispatch.
• Supported stock organisation, order fulfilment and day-to-day warehouse operations.

Retail & Stock Assistant at PARFOIS (2017-02 – 2019-02)

• Organised handbags and footwear in the stockroom and maintained product availability.
• Replenished the sales floor based on stock levels and customer demand.
• Adapted seasonal accessory selection according to customer needs and product demand.
• Supported customer service, transactions and complaint handling.

Hospitality Roles at Various (2020-01 – 2025-07)

• Delivered customer service in fast-paced environments while maintaining organisation and professional standards.
• Worked effectively as part of a team and managed multiple tasks under pressure.

BA (Hons) in Business Management – Arden University, Birmingham

Level 6 in Commercial Activities – FP Juan de Colonia

Level 4 CertHE in Health and Social Care