Senior Information Officer - Fast Track - Ecctis UK - Cheltenham, Gloucestershire
(2021-05)
- Managed a substantial volume of applications, consistently meeting and exceeding strict processing timelines.
- Developed and implemented streamlined processes resulting in a 50% reduction in application processing time.
- Specialised in identifying and mitigating fraud applications, particularly from the Indian education sector.
- Collaborated with cross-functional teams to enhance fraud detection measures and maintain data integrity.
- Successfully trained and mentored new team members, providing comprehensive guidance on the fast track service.
- Played a key role in fostering a collaborative learning environment, contributing to the professional development of team members.
- Initiated and facilitated strategic meetings between verification companies in India and Ecctis, fostering collaboration and enhancing verification processes. Acted as liaison between the two, fostering strong communication channels and promoting collaborative initiatives.
- Demonstrated meticulous attention to detail in creating weekly reports on conversion rates, providing accurate and insightful analysis for strategic decision-making.
- Spearheaded and delivered impactful fraud combat training sessions to admission officers from various universities. (Face-to-face and webinar).
Temporary Administrative officer - Ecctis UK
(2021-03 - 2021-03)
- Checking and completing applications for applicants applying for Visa and Nationality Service offered by Ecctis.
Customer Service Representative - Superdry - Cheltenham
(2020-10 - 2021-02)
- Effectively managed a high volume of phone calls as a Customer Service Representative for Superdry.
- Demonstrated exceptional communication skills in addressing customer inquiries, resolving issues and providing product information.
- Maintained a customer-centric approach, ensuring a positive and seamless experience for Superdry customers through phone interactions.
- Collaborated with cross-functional teams to escalate and resolve complex customer concerns, contributing to overall customer satisfaction.
- Received positive feedback for delivering excellent service and maintaining professionalism during phone interactions.
Sales Executive - Next Retail - Gloucester Peel Center
(2019-04 - 2020-10)
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and offering recommendations, resulting in a 15% increase in customer satisfaction.
- Maintained a tidy and organized shop floor, ensuring merchandise displays were visually appealing and aligned with marketing strategies.
- Processed sales transactions accurately and efficiently, handling cash and card payments while maintaining a high level of accuracy.
- Collaborated with team members to restock inventory, perform stock checks, and participate in monthly stocktakes to minimize discrepancies.
Submission Officer - VFS GLOBAL - Birmingham, UK
(2015-06 - 2016-08)
- Processing applications and data entry
- Collection and scrutiny of passports from the Application Centre
- Handover of Passports to the High commission and/or its Consulates
- Handover of passports to Courier/Applicants
- Handover of passports to post office
- Handling of postal applications
- Scanning and uploading of documentation
- Tracking of passports
- Handling customer queries in person, by email and on the telephone
- Fee collection and cash handling
- Preparing reports for day-to-day transactions
- General administration duties
- The above list is not exhaustive, and other duties may be required from time to time in line with business requirement.
Student Advisor - Planet Education - Ahmedabad, India
(2011-05 - 2013-12)
- Advising on Universities Abroad (UK, Australia and New Zealand) to prospective students
- Organising paperwork and filing documents
- Presentations on living Abroad
- Scheduling meetings between Alumni Students and Prospective Students
- Carrying out other administrative errands including photocopying, faxing and ordering stationery
- Handling Visa and University Applications of Students.
Customer Service Advisor - Vodafone - Cardiff, UK
(2008-04 - 2010-10)
- Provide 1st line technical and billing support to Vodafone Customers
- Real Time Marketing
- Answering emails, incoming calls
Recruitment & Training coordinator - Birla Sunlife, Insurance - Ahmedabad, India
(2005-05 - 2007-06)
- Assistance to HR Manager throughout recruitment process
- Managed job postings
- Developed pre-screening questions
- Developed and conducted training classes for new and continuing staff
- Edited and published job advertisements
- Assisted with reporting, tracking, and producing hiring metrics
Senior management Executive - PT Education Pvt. Ltd - Ahmedabad, India
(2004-10 - 2005-04)
- Involved in student counselling sessions and spoken English classes
- Helped in the new schemes and procedures
- Performed market research surveys on student needs and interests
- Prepared weekly target achieving report, generated continued flow of business through successful student follow ups.
