Programme Coordinator - Kernow Health CIC
(2022-09)
Planning, organising and directing operations related to ongoing projects in Excellence in Practice Team.
- Develop detailed plans for a project, including the schedule and events, monitoring the budget, identifying project objectives/goals, minimise the risks/concerns, setting a timeline for the project.
- Collaborate with various teams and hold meetings to develop project plans.
- Monitor, review and contribute to the delivery of a range of projects and programmes.
- Ensure that projects remain on track, meet deadlines, stay under budget, and develop according to plan.
Senior Account Executive - Bunzl Retail Supplies
(2020-11 - 2022-09)
- Manage the products catalogue for Tesco, ASDA, TJX or One Stop.
- Growing the customer's base by maintaining an effective relationship and adding value to their business
- Maximization of profit through effective account management
- Meeting key stakeholders to review previous quarters and set targets for upcoming quarters, with the aim of delivering cost savings initiatives and excellent service
- Translate the customer's needs into working procedures and sales opportunities
- Manage orders/quotes in line with the client's specific SLA's and strict deadlines.
- Making sure each department meets the needs of the external stakeholders.
- Prepare and present clear administrative and financial reports to key stakeholders across the business, to allow exploration and understanding of business data /analytics. This includes stock availability, On Time in Full and daily KPI's.
- Build and maintain collaborative working relationships with internal and external stakeholders to generate and maximise sales, as well as productively resolve queries and disputes.
- Participate in the development and administration of the team's goals, departmental objectives and procedures.
- Processing, analysing, and managing Catalogue Management and Slow Moving and Obsolete (SLOB) products with key stakeholders to avoid wastage and additional costs to the business.
- Product life cycle management - from point of set up to making products available.
- Manage key communication channels between multiple departments, to ensure on-going forecasts/peak demand changes are understood and actioned by the supply chain.
- Managing the communication with the key stakeholders regarding the customer's order platform to ensure products, messages, capping & ranging are up to date and actioned in a timely manner.
- Lead weekly customer business review meetings with relevant departments, which includes Account Management, Orders Processing Team, Customer Support and Supply Chain.
- Support internal project management to maximise profit through the streamlining of processes and procedures as required / identified.
- Coach and mentor new starters in the areas of systems, account management, report writing, processes, and account specific nuances.
Senior Internal Sales Exec - VUE - CCTV Systems & Telematics
(2018-02 - 2020-10)
- Built and maintained relationships with new and existing clients by managing and optimising a portfolio of products/services, including upselling and cross-selling.
- Responsibility for the management and development of a team of sales administrators.
- Managed and tracked all incoming sales, taking and progressing orders whilst meeting SLA's and strict deadlines.
- Ensured regular business reviews were conducted and growth opportunities were identified with existing clients.
- Resolved internal/external queries from colleagues/clients via face to face, telephone, and email interactions.
- Co-ordinated colleagues, internally and externally, to plan, price, and prioritise new projects.
- Worked in partnership with the in-house tech team to continuously develop the product offering.
- Built strong internal and external relationships with all departments including Marketing, Sales, Tech, Data and Software.
- Maintained client contact and provided excellent communication throughout projects, whilst supporting the on-boarding of new clients.
- Forecasted weekly lead flow and sales revenues to the wider team.
- Created quotes, raised/processed orders via Sage, and arranged product collection/delivery.
- Maintained stock levels through the sales pipeline and supplied stock information to customers as required.
CRM Specialist (Temp) - Dunelm
(2017-11 - 2018-02)
Provided an exceptional level of customer service in a fast paced, target driven environment that attracted 500,000 customer interactions per year. Main point of contact for all incoming queries / complaints via telephone, email, post, and social media.
Assistant Manager - Carluccio's
(2014-03 - 2016-09)
- Point of contact for all incoming calls from customers, stakeholders, contractors, and suppliers.
- Supported the General Manager in the day-to-day completion of all business-related administration.
- Addressed customer complaints promptly to ensure a suitable resolution was achieved.
- Prepared cheques and invoices in advance of banking/payment.
- Reconciled the daily takings and facilitated banking arrangements.
- Maximised profits by monitoring and maintaining a number of Excel spreadsheets.
- Co-ordinated recruitment and selection campaigns to ensure appropriate staff were sourced and engaged.
- Administered the starters/leavers process, ensuring activities were conducted in a timely and efficient manner.
- Co-ordinated a full range of job specific training and the issuing of training portfolios.
- Maintained a safe working environment by ensuring Health and Safety legislation was adhered to by all staff.
Administrative Manager - Centro
(2010-08 - 2014-02)
- Managed all enquiries (face to face/telephone/email) and liaised extensively with clients and suppliers.
- Addressed customer complaints promptly to ensure a suitable resolution was achieved.
- Managed the office record system and ensured the computerised database was updated.
- Managed rota's and facilitated appropriate absence cover.
Administrative Officer - Café de la Paix
(2009-11 - 2010-08)
Customer Service Specialist - Baileys Restaurant
(2007-08 - 2009-10)
