Valerio Mario Perrella

Confident and skilled professional with a strong background of over 10 years in hospitality currently working as Assistant Manager in an awards winning restaurant called Bella Italia, achieving in 2017 the prize of the Best Casual Restaurant of Edinburgh and achieving the record sales in a week of £88,000. In November 2017 successfully obtained a High Qualification at the Pitman School in Administration and HR with distinction. In 2018 promoted to the role Assistant Manager after successfully passing the company internal course completing the Emerging Leader Workbook.

Able to train and manage a large team up to 12 people. Valid candidate for a role as Assistant Manager, Receptionist or any occupation that involves customer service skills.

Facility Assistant - Merchiston Castle School - 294 Colinton Rd, Edinburgh EH13 0PU

(2024-02)

Main duties

• School buildings maintenance on a daily basis
• Carry sport equipment and setup indoor and outdoor areas of the school for sport events
• Occasionally Driving pupils with a minibus to sport competitions

Assistant General Manager - The Real Greek Restaurant - 4th Floor St James Shopping Centre

(2022-09 - 2023-11)

Main Duties

• Interviewing new employees
• In charge of FOH weekly rota
• Dealing with customers complaints
• Helping FOH team on the floor with food
• Checking in a daily basis email of bookings and insert them in the booking system including dietary requirements and special Enquiries
• Opening or closing of the financial day and of the restaurant
• Take bookings on the phone

Restaurant Manager - Pizza Posto Pizzeria - 16 Nicholson Street, EH8 9DH Edinburgh

(2022-01 - 2022-07)

Main duties

• Interviewing and Training new employees
• Helping staff in any department to maintain the job up to the standards of the company
• Solving any nature of problem technical or ethical within the workplace
• Dealing with customers complaints
• Financial Opening and closing of the restaurant
• Make weekly rota for all the restaurant team members
• In charge of completing the Annual Closing Financial Report
• Checking email of bookings and taking bookings on the phone

Assistant Manager - Bella Italia Northbridge - 54-56 North Bridge, EH1 1SB Edinburgh

(2018-01 - 2021-11)

Main duties

• Helping the team members to achieve the maximum performance, being ready to support them during the service
• Ensuring company policies are followed
• Optimizing profits by controlling labor costs
• Hiring, training and developing new employees
• Resolving customer issues to their overall satisfaction
• End of the day Banking
• Opening and closing of the Restaurant
• Team daily briefing
• Communicating directly with stock suppliers and company Head Office via emails and phone calls

Supervisor - Bella Italia Northbridge - 54-56 North Bridge, Old Town, Edinburgh EH1 1SB

(2015-05 - 2017-12)

Main duties

• Greeting guests at the door
• Asking to the customers for any allergy or intolerance
• Cash Handling
• Training junior employees
• Occasionally working manager shifts
• Organizing weekly team rota
• Opening and closing of the restaurant
• End of the day Banking

Supervisor/Sommelier - Vittoria on the Bridge Restaurant - 19 George IV Bridge EH1 1EN Edinburgh

(2011-06 - 2017-09)

Main duties

• Taking orders
• Cash Handling
• Training staff
• Occasionally supporting the General Manager

HR Administration Diploma - Administration and HR - Pitman Training School Edinburgh (2017-11 - 2017-11)

Certificate - Basics of Effective Business Communication - Pitman Training School Edinburgh (2017-11)

Certificate - Payroll Principles - Pitman Training School Edinburgh (2017-11)

Certificate - Typaz 52 WPM (words per minute) - Pitman Training School Edinburgh (2017-11)

Sommelier 2nd Level Diploma - Sommelier - SFF (Scottish Sommelier Association) (2016-02 - 2016-02)