Valiha Hussain

Finance and Banking Operations professional with over 10 years' experience across retail banking, financial administration, complaints remediation, payment processing, and customer account management within FCA-regulated environments. Experienced in financial reconciliations, redress and interest calculations, account administration, and maintaining accurate financial records with exceptional attention to detail. Skilled in Microsoft Excel, financial reporting, data analysis, compliance procedures, and managing high-volume financial cases from inception to resolution.

A highly adaptable contractor with a proven ability to learn new systems quickly, work to strict deadlines, and deliver accurate outcomes in fast-paced financial services organisations.

Support Assistant - Riverside Wilson Carlile House

(2024-05 - 2024-08)

• Maintained confidential records and documentation.
• Prepared and distributed written correspondence.
• Managed administrative processes and filing systems.
• Coordinated contractor repairs and service requests.
• Ensured accurate record keeping and compliance procedures.

Collections Advisor - Ford Finance

(2022-05 - 2022-11)

• Managed customer finance accounts and negotiated payment arrangements.
• Processed payments and maintained accurate account balances.
• Investigated account queries and complaints in line with FCA standards.
• Produced written financial correspondence and account updates.
• Worked towards service and collections performance targets while maintaining compliance.

Contractor Claims Handler - Co-operative Bank

(2015-01 - 2015-05)

• Calculated customer redress and statutory interest payments using financial tools and spreadsheets, ensuring accuracy and regulatory compliance.
• Managed end-to-end complaint cases within FCA guidelines, reviewing financial records and supporting documentation.
• Produced detailed decision letters and financial correspondence for customers.
• Maintained accurate case records and databases while meeting quality and turnaround targets.
• Performed validation checks on calculations and payment recommendations to minimise processing errors.

Cashier - HSBC

(2012-10 - 2014-07)

• Processed cash, cheque, and card transactions while maintaining strict banking controls.
• Updated customer account records and verified financial documentation.
• Supported daily balancing and reconciliation procedures.
• Delivered excellent customer service while meeting operational and compliance targets.
• Maintained confidentiality and accuracy when handling sensitive financial information.

PPI Administrator - Royal Bank of Scotland (via Manpower)

(2012-01 - 2012-12)

• Calculated compensation and interest payments for customer claims.
• Processed account amendments and claim documentation.
• Maintained accurate customer records across multiple banking systems.
• Liaised with internal teams to ensure timely and accurate claim completion.

Personal Banker - Co-operative Bank

(2011-01 - 2012-12)

• Managed customer accounts and banking transactions.
• Processed transfers, standing orders, and account amendments.
• Provided account information and customer support.
• Worked to performance and service targets.

Business Level 3 - Business - Whalley Range Sixth Form

Business Level 2 - Business - Whalley Range Sixth Form

GCSEs - Whalley Range High School