Vanessa Barnes

Account management and customer relationship professional with experience supporting customer accounts, order coordination, billing, reporting, and follow-up across fast-paced service environments. Skilled in Salesforce and QuickBooks, with a background managing more than 50 accounts, resolving issues, supporting retention, and working closely with designers, builders, and internal teams to keep projects and customer needs on track.

Machine Operator / Cell 1 / Cell 2 at Pratt and Whitney (2022-10 – Present)

• Maintained dependable equipment operations while following strict quality and safety standards.
• Supported consistent production performance through reliability, process focus, and issue reporting.
• Coordinated with team members to help keep daily workflows organized and on schedule.
• Identified equipment concerns early to support smooth operations and reduce delays.

Sales Representative at Stone Creations (2021-05 – 2022-10)

• Managed more than 50 customer accounts with designers and builders across New Hampshire.
• Managed customer accounts in Salesforce to maintain visibility, follow-up, and pipeline progress.
• Used QuickBooks to process orders and bill customers accurately for project work.
• Coordinated orders for designers and builders while tracking details from entry through fulfillment.

Key Carrier / Assistant Manager at Dollar General (2019-12 – 2021-05)

• Advanced from Key Carrier to Assistant Manager through dependable performance and daily store leadership support.
• Trained new cashiers on customer service expectations, front-end procedures, and daily store tasks.
• Managed shift coverage to help maintain smooth operations and consistent customer support.
• Assisted with reporting tasks to track store activity and support daily business operations.

Crew Member at Dairy Queen (2018 – 2019)

• Supported customer service by taking orders and helping maintain a positive guest experience.
• Assisted with daily food service tasks in a fast-paced team environment.
• Helped keep work areas organized and supported smooth front-line operations.
• Worked with team members to complete service tasks efficiently during busy shifts.

Sales Associate at JCPenney (2015 – 2018)

• Supported customer service by helping shoppers find products and complete purchases.
• Maintained organized sales floor standards to support a positive shopping experience.
• Assisted with day-to-day store tasks in a fast-paced retail environment.
• Helped support team operations through dependable front-line service.

High school diploma – Noble High School (2018)

Coursework completed; degree not yet completed in Communications and New Media – Southern Maine Community College (2018)

Two-year program completion in Digital Design Program – Sanford Regional Technical Center