Funeral Director - Dolven Funeral Services - Biddulph, Stoke on Trent
(2016-07)
- Oversee daily activities, phone inquiries, initial call responses.
- Administered funeral diary for alternate branch to enhance scheduling efficiency.
- Facilitating interment of ashes and managing masonry orders.
- Counsel families on available options, ensuring compassionate and respectful experiences.
- Provided compassionate support and guidance to bereaved families during planning stages and post-funeral periods.
- Arranged visitation and services for family and friends of deceased to attend and pay their final respects.
- Directed all aspects of funeral ceremonies, including officiating at funeral services at the family's request.
- Liaised with clients and families to establish service requirements.
- Organised transport logistics for funerals, arranging the hearse and family car's to and from service locations.
- Demonstrated care, compassion and empathy in gathering and requesting information, providing detailed timelines of service events.
- Established pre-planning services, assisting individuals in arranging their own funeral plans to alleviate future family burden.
- Itemised funeral costs for families of deceased, collected payments and provided invoices for proof of transaction.
- Managed comprehensive funeral services, coordinating arrangements in accordance with family wishes and religious practices.
- Assisted clients and mourners by responding to enquiries and requests with empathy and understanding.
- Dutifully respected unique needs of clients, recognising and delivering religious, cultural and family requirements.
- Established professional relationships with cemetery directors, church officials and vendors to build trust and rapport.
- Facilitated issuance of obituaries and related documents.
- Helped bereaved individuals select caskets or urns after ascertaining funeral requirements.
- Aided clients by making informed decisions by advising customers on various aspects of funeral services and legal requirements.
Corporate Account Manager - Holdcroft Honda - Stoke on Trent
(2006-07 - 2010-05)
- Oversaw portfolio of key accounts, fostering long-term relationships through strategic communication.
- Addressed client concerns swiftly, maintaining elevated satisfaction and loyalty levels.
- Provided exceptional service to clients and future business opportunities.
- Enhanced customer satisfaction through engaging and responsive service.
- Consistently exceeded sales targets, propelling revenue growth.
- Engaged potential customers through cold calling to enhance lead database effectively.
- Procured vehicles from factory in line with specifications and coordinated prompt deliveries.
Retail Sales Associate / Branch Manager - Oasis
(2000-08 - 2006-06)
- Directed daily operations of branch, supervising staff performance and ensuring customer service excellence.
- Facilitated regular staff meetings to convey targets, performance expectations, and company updates.
- Facilitated regular training sessions for staff, emphasising compliance, product knowledge, and customer handling skills.
- Cultivated positive working environment, enhancing teamwork and employee satisfaction.
- Compiled and delivered reports on branch performance, trends, and forecasts to senior management.
- Directed recruitment, training, and development of staff to optimise branch productivity.
- Provided leadership and delegated responsibilities to facilitate completion of all required store tasks.
- Stored stock safely and securely to maintain quality of goods.
- Handled cash transactions and prepared bank deposits, ensuring financial accuracy.
- Assessed clothing upon delivery, accepting only fault-free and fit for sale products.
- Utilised shop stock rotation systems to reflect seasonal and local trading patterns.
- Conducted regular stock takes to minimise loss and accurately track inventory.
- Monitored shop floor activity, ensuring visual merchandising standards were maintained.
Waiting Staff Member / Restaurant Supervisor - George Hotel - Stoke on Trent
(1989-11 - 2000-07)
- Delivered food and beverages promptly, ensuring dietary requirements were met.
- Set tables with pristine cutlery, crockery, and glassware for each sitting.
- Greeted guests warmly upon arrival to foster an inviting atmosphere.
- Monitored designated tables regularly replenish drinks and address requests.
- Supported event setup by organizing tables and decorations per specifications.
- Finalized daily opening and closing checklists to maintain dining room standards.
- Ensured hygienic environment through thorough cleaning of tables and menus.
- Collaborated with venue staff to enhance smooth operations during events.
