Store Manager at Crew Clothing (2024-09 – Present)
- Led full new store launch including recruitment, onboarding and team training
- Implemented company standards, operational procedures and compliance from pre-opening phase
- Established store culture, performance expectations and customer service standards
- Responsible for full P&L performance and KPI delivery
- Managed visual merchandising, seasonal transitions and brand standards
- Developed team capability through structured training and performance reviews
- Ensured legal compliance including pricing, POS accuracy, health & safety and loss prevention
- Drove local engagement and footfall during launch period
Store Manager at Quba & Co
- Full responsibility for daily store operations
- Delivering sales and efficiency targets
- Leading recruitment, training and performance reviews
- Managing rotas and holiday planning
- Ensuring store compliance and safety standards
Store Manager at Mountain Warehouse (2019-05 – 2021-09)
- Accountable for store P&L performance
- Delivered sales and efficiency KPIs
- Led seasonal transitions and visual merchandising
- Chaired investigations and disciplinary meetings
- Maintained full legal and COVID compliance
- Recruited and developed team members
Assistant Store Manager at Home Bargains (2018-02 – 2019-04)
- Deputised for Store Manager
- Delivered KPI targets
- Managed rotas and staffing levels
- Recruitment and staff reviews
- Oversaw compliance and safety standards
Clinical Administrator at Wendover Heights Veterinary Centre (2016-08 – 2018-02)
- Managed stock levels and medication sourcing
- Monitored controlled drugs (SIC/STC applications)
- Reduced stock wastage
- Tracked sales and margins within veterinary practice
Veterinary Assistant / Receptionist at Seafield Veterinary Group (2011-01 – 2016-07)
- Assisted veterinary surgeons during procedures
- Monitored animals pre and post-operatively
- Administered medication under instruction
- Managed client communication in sensitive situations
- Handled cash reconciliation and stock control
Replenishment / Duty Manager at Tesco Ltd (2006-04 – 2010-06)
- Managed departments employing approx. 22 staff
- Achieved and improved all KPIs
- Performance management and succession planning
Production Operative at Glenfiddich Distillery (2004 – 2006)
- Production line operations
- Implemented new warehouse stock location system
- Health & Safety representative (ROSPA trained)
Production Operative at Glenfiddich Distillery (2010-09 – 2010-12)
Licensee / Manager at The Papermakers Arms (1993 – 2000)
- Full bar and restaurant management
- Staffing, training, stock control
- Financial reconciliation and compliance
