Varsha Srinivasan

Results-driven Revenue Cycle Management (RCM) professional with 4.2 years of hands-on experience in US physician billing (CMS-1500), hospital billing (UB-04), and end-to-end Accounts Receivable (AR) management. Experienced in denial management, insurance eligibility and benefits verification, physical and occupational therapy billing, EOB/ERA reconciliation, payment posting, appeals processing, claim follow-up, and international voice AR calling. Knowledgeable in ICD-10-CM and CPT coding fundamentals, HIPAA-compliant data handling, and payer portal navigation.

Also brings 1.2 years of banking-sector experience in customer service, banking operations, and fraud prevention.

AR Senior Client Partner - Access Healthcare - Chennai, India

(2024-04 - 2026-03)

Project: Optum & R1 RCM | Medical/Healthcare Hospital Billing (UB-04)

• Managed the end-to-end AR lifecycle for a high-value medical billing account, including denial management, appeals processing, secure messaging, and fax verification.
• Conducted outbound denial-management calls with US payers, identified rejection root causes, and supported timely claim resubmission to accelerate reimbursement.
• Verified patient insurance eligibility and benefits before billing, identifying coverage discrepancies and inactive policies to reduce avoidable claim rejections.
• Sent letters to patients requesting additional information required for claim resolution.
• Drafted and submitted detailed appeal letters for denied claims with supporting clinical and billing documentation.
• Created tasks to resolve coding-related issues and claim denials.
• Trained new team members on R1 RCM AR worklist navigation and denial-resolution workflows.
• Navigated payer platforms including Availity, NPPES Registry, and UHC Payer Portal to track claim status, retrieve EOBs, and perform follow-up on outstanding balances.

Process Associate – Client Partner - AGS Healthcare - Chennai, India

(2023-06 - 2024-04)

Project: Confluent | Physical & Occupational Therapy | Physician Claims

• Reviewed claims to identify incorrect CPT codes and updated codes with the appropriate coding information.
• Verified that updated codes were accurate and supported by available documentation.
• Processed bulk claims for the same patient and reviewed multiple claims to identify outstanding issues and required corrections.
• Reviewed claim details and made necessary updates to support accurate processing.
• Resubmitted corrected claims for further processing.
• Followed up on aged claims to support timely resolution and payment.

AR Senior Executive / Senior Client Partner - Access Healthcare - Chennai, India

(2022-01 - 2023-08)

Project: DEC (Denials Expansion Calling) | Patient Insurance & Eligibility Verification

• Conducted targeted outbound denial follow-up calls with US insurers to resolve outstanding AR balances and reduce aging across multiple client accounts.
• Verified patient insurance eligibility and benefits through insurance portals, identifying coverage gaps before claim submission to minimize avoidable denials and rework.
• Processed payment posting and performed accurate EOB/ERA reconciliation in Athena Health, maintaining current and traceable account records.
• Filed appeals for denied claims with supporting documentation and payer-specific coding references.
• Promoted to Senior Client Partner in recognition of high accuracy, consistent production output, and quality compliance.

Associate – Customer Support - Tech Mahindra - Chennai, India

(2020-12 - 2021-10)

Project: Indian Bank | Customer Support | Government Bank

• Monitored customers' online debit-card transactions to identify and help prevent fraudulent activity.
• Handled inbound calls and resolved customers' debit- and credit-related queries.
• Blocked customers' debit cards in accordance with their requests and reported complaints for resolution.

Customer Service Executive - Q CONNEQT Business Solutions Limited - Chennai, India

(2019-08 - 2020-12)

Project: Indian Bank | Customer Support | Government Bank

• Trained and onboarded new team members on the fraud-prevention debit-card worklist, including loans and interest-related queries.
• Monitored more than 2,000 debit-card transactions daily to identify and prevent fraudulent activity.
• Contacted customers to verify debit-card transactions and confirm transaction authenticity.
• Identified fraudulent transactions, blocked customer debit cards to prevent unauthorized activity, and informed customers accordingly.

Master of Business Administration - Human Resource Management - University of Madras (2024)

Bachelor of Science - Computer Science - Dr. M.G.R. Educational and Research Institute (2019)