Accounts Receivable Manager - Greencastle Solutions- Coyles Personnel
(2022-10 - 2026-05)
- Manage a £10m ledger portfolio with only 2% overdue and 0% over 90 days, showcasing strong credit control and risk management.
- Implemented processes for managing credit limits, enhancing governance and reducing financial exposure.
- Lead an offshore team of 5, collaborating with senior members in the UK to drive performance.
- Oversaw the transition of AR operations from the UK to South Africa, ensuring a smooth handover and establishing a strong, effective team.
- Developed comprehensive process documentation and handover notes for South Africa staff.
- Actively involved in the migration to Business Central (BC), supporting business continuity and process improvement.
- Provide weekly AR reports to the CFO, ensuring timely updates on financial performance.
- Conduct annual performance appraisals for the accounts receivable team, providing constructive feedback and recognition of achievements.
- Set clear performance metrics and goals, ensuring alignment with departmental and organizational objectives.
- Facilitate open discussions during appraisal meetings to foster team engagement and support professional development.
- Consistently meet quarterly targets within 6 weeks, demonstrating strong focus on performance management.
- Advocate for team engagement and development, organizing team-building activities and feedback initiatives to enhance morale and collaboration.
- Resolved aged debt of £1.2m at 121+ days within 18 months, exceeding the target of 24 months.
- Turned around a key client relationship at a time when the AR department had a poor reputation, achieving Tier 1 status and receiving praise from senior leadership.
- Selected to present at the "Finance All Hands" meeting, delivering a PowerPoint presentation on AR performance and achievements.
- Achieved Runner-Up in the Rail Awards (Support Team category), recognizing the team's exceptional performance and contribution.
Global Credit Control Manager - NSC Global
(2014-09 - 2022-09)
- Responsible for Global Credit Control team; delivering of a combined ledger value of £50m
- Continually monitor and review client limits on accounts, particularly keeping an eye out for significant changes in payment patterns that indicate possible future problems.
- Manage cash forecast weekly
- Setting Targets for the team
- Prepare Credit Provision/Bad Debt Provision
- Manage Key clients globally, (NAM, APAC, EMEA and UK) worth over £1Mil
- Contributed in implementing Factoring facility to accommodate seamless cash flow
- Automate reports, Eg Month End and report for CFO.
- Provide AR weekly report to CFO, Treasury and FC, on cash position and high risk clients
- Responsible for AR month end reporting for CFO.
- Ensure AR Journals processed adequately to the company policy
- Reduced DSO from 70 days to 54 in 2 months
- Over 90 days debt brought down from 10% to 1% in 3 months (Aug 2016 -0ct)
- My Team got an award in exceeding normal collection in June 2016, collected £27Mil in one month
Interim AR Manager - Exterion Media (Formally known as CBS Outdoor)
(2013-02 - 2013-05)
- Responsible for effective team of 4
- Managing the department to efficiently partner the business and reduce the company's exposure to cash flow risk.
- Contributed delivering of the agreed plans and targets during a time of immense change in the department and minimising the threat to business continuity.
- To contribute to the development of the and wider departmental strategy, including recommending and executing new processes and procedures, and ensuring that key business stakeholders benefit from and contributes to its effectiveness.
- Compiling regular reporting for key internal stakeholders, including the FD and Board, on targets, exposure to risk and management issues.
- Created and implemented core infrastructure and process with the launch of a Credit Policy, departmental handbook and new system for the AR Function.
- Ensure processes are SOX Compliances to company policy.
- Won the 'Spirited' award in March 2013 for delivering phenomenal results and inspiring management.
- Reduced DSO from 74 days to 61 on a ledger of £41mil
- Exceeded the team's cash target month on month (per month collection is £23mil).
Direct Credit Manager - Exterion Media (Formally known as CBS Outdoor)
(2010-05 - 2014-07)
- Responsible for effective team of 4and credit management delivery of a combined ledger value of £52m.
- Developed departmental policies and procedures.
- Managed HR functions including the recruitment and management of staff including appraisals.
- Performed on-going job training and evaluated the performance of the staff ensuring adherence to established credit procedures.
- Managing relevant stakeholders within the business to communicate the aging of their debt and providing trend analysis.
- Implementing analysis, embedding processes on bad debts and managing write offs.
- Regularly credit checking clients using Credit Safe and Dunns & Bradstreet, demonstrating risk management and addressing client creditworthiness.
- Responsible for legal ledger and point of contact with external debt collector.
- Preparing AR month end reporting for financial controller.
- Oversee and ensure the streamlining billing and statement function and processes. Ensure VAT is applied correctly where applicable, e.g. Charities.
- Handling disputed accounts and negotiating payments
- DSO reductions Reduced DSO from 60 days to 52 on a ledger of £6M.
- My team won 'On Target' award for achieving targets and consistence cash driven in year October 2010.
- Achieved an award for 'Brave' at Company Conference in December 2011. This stemmed from coming forward for difficult tasks despite severe resourcing issues.
Direct Credit Controller - Exterion Media (Formally known as CBS Outdoor)
(2009-01 - 2010-04)
- Was the first Credit Control to achieve zero over 90 days debt and maintained this level.
- Reduced 90 days over aged debt in 10 weeks from 25% to 18%.
- Helped in implementing processes and procedures for Credit Control function
Senior Credit Controller - Expotel
(2005-06 - 2008-12)
- Reduced Age Debtor by 65% per month on average.
- Implemented cost and time saving procedures in respect to electronic billing and direct debit facilities alongside BACS for clients payment methods.
- Built knowledge of the account sales department working closely with them on contractual agreements for each client that were dealt with.
