Vasilena Kotaranska

Dynamic hospitality and sales professional with experience in luxury venues, guest relations, reservations, and client service. Skilled in building strong customer relationships, managing VIP experiences, and supporting business growth through exceptional communication and service standards. Experienced in fast-paced environments with a strong focus on customer satisfaction, teamwork, and operational excellence.

Hostess - Soho House - London, UK

(2025-11)

• Managing guest bookings, reservations, and VIP guest experiences in a fast-paced luxury hospitality environment.
• Coordinating communication between floor staff and management to ensure smooth daily operations and exceptional service standards.
• Supporting private events, table management, and guest relations with a professional and customer-focused approach.
• Delivering personalised service to members and guests while maintaining Soho House brand standards.
• Handling guest enquiries and resolving issues efficiently to ensure high levels of customer satisfaction.

Receptionist Hostess - Private Sloan Club Chelsea - London, UK

(2022-11)

• Managed reservations and bookings for private events and guest services.
• Provided exceptional customer service while maintaining professional client relationships.
• Handled guest enquiries and ensured high standards of hospitality.

Sales Advisor - H&M - London, UK

(2020-03 - 2022-11)

• Built strong rapport with customers and contributed to positive shopping experiences.
• Supported sales performance through customer engagement and product recommendations.
• Managed stock presentation, merchandising, and customer transactions.

Receptionist - Hotel Vacanciel - France

(2019-05 - 2020-03)

• Welcomed guests and supported daily hotel operations in a professional manner.
• Handled administrative tasks, guest enquiries, and customer service support.

Certificate of Higher Education - Skills for the Workplace - University of Wales Trinity Saint David (2021 - 2022)

Certificate of Completion - MUA (Makeup Artist) - London, UK (2019 - 2020)

Training - Diplomacy - Brussels, Belgium (2018)