Vedaant Parikh

Reliable, highly adaptable, and customer-focused professional with experience across retail, hospitality, administrative support, and live operations. Proven track record of handling high-volume customer queries, processing secure financial transactions via POS systems, and managing queues under pressure at major organizations like Chelsea FC and Warner Bros. A fast learner with strong organizational skills who is dedicated to maintaining high operational efficiency and delivering exceptional service in any fast-paced environment.

Sales Assistant at Platform 9¾, Warner Bros (2025-10 – 2026-01)

• Welcomed and served over 500 daily international visitors, providing efficient customer service in a high-volume retail environment.
• Operated modern POS systems to process cash handling and digital transactions accurately with zero drawer discrepancies.
• Executed strict stock control and inventory management protocols to keep shelves fully replenished and maximize daily sales.
• Coordinated structural queue management during peak holiday hours to streamline foot traffic and reduce customer wait times.
• Key Achievement: Contributed directly to the retail front-line team that secured the store's highest quarterly revenue performance in 3 years.

Digital Ticketing Support at Chelsea FC (2025-07 – 2025-10)

• Resolved 100+ time-sensitive customer queries and entry issues per event under strict matchday deadlines.
• Provided troubleshooting and call handling support to assist visitors with mobile application profiles and digital scanning systems.
• Maintained a calm, clear, and professional demeanor while operating under high pressure during large-scale live events.
• Logged distinct customer issues into centralized CRM systems and escalated complex technical bugs to backend engineering teams.

Team Lead & Activity Coordinator at Dash Football Club (2024-10 – 2025-07)

• Formulated, scheduled, and directed structured weekly group training and activity sessions, improving participant engagement and discipline.
• Redesigned standard warm-up routines and interactive drills, which increased active program retention and participant attendance.
• Nurtured transparent, professional relationships with parents and key stakeholders by providing regular constructive feedback.
• Managed complete equipment inventory, on-site logistics, and strict health and safety compliance rules for all weekly operations.

Patient Dietary Support Assistant at Mitie, Watford Hospital (2022-10 – 2023-07)

• Processed and organized confidential information across high-capacity environments, entering data logs accurately into secure databases.
• Maintained strict administrative support and attention to detail to ensure absolute compliance with specific dietary requirements and medical plans.
• Utilized strong interpersonal skills to handle customer queries and communicate effectively with individuals facing speech or language barriers.
• Collaborated daily with multidisciplinary teams and floor managers to verify clinical schedules and handle real-time logistical requests.

BA (Hons) in Business & Marketing – UCFB Wembley (2022 – 2025)