Velmah Musanga

Results-driven Human Resources professional with expertise in talent acquisition, employee relations, and performance management. Skilled in developing and implementing HR policies that foster positive workplace culture, enhance employee engagement, and ensure compliance with labour laws. Proven ability to collaborate with leadership to align HR strategies with organisational goals while driving operational efficiency and staff retention.

Compassionate and culturally sensitive Support Worker with a proven track record of delivering person-centred care to diverse individuals, including the elderly, vulnerable adults, and at-risk youth. Skilled in implementing care plans, promoting independence, and fostering emotional well-being. Adept at crisis intervention, safeguarding procedures, and building trust with clients, families, and multidisciplinary teams to ensure holistic support.

Shoe Sales Assistant - Vivo Shoe Store - Eldoret, Kenya

(2024-01 - 2025-02)

• Greet customers and identify their footwear needs, sizes, and preferences
• Provide expert advice on shoe features, materials, and care instructions
• Assist customers in trying on shoes to ensure proper fit and comfort
• Promote in-store offers, upsell accessories (laces, socks, polish, insoles)
• Process cash, card, and mobile money payments accurately
• Handle returns, exchanges, and customer complaints professionally
• Maintain attractive, organized displays and promotional signage
• Replenish shelves and monitor stock levels to prevent shortages
• Participate in stock counts, receiving, and unpacking deliveries
• Ensure the shop floor is clean, safe, and welcoming at all times
• Follow opening and closing procedures and adhere to store policies
• Contribute to meeting or exceeding daily and monthly sales targets

Community Support Volunteer - Fabwil Care Foundation - Eldoret, Kenya

(2020-12 - 2023-12)

• Established and lead a community-based non-profit organisation providing compassionate care and practical support to elderly and vulnerable individuals
• Deliver and oversee daily care activities, including personal hygiene, feeding, mobility assistance, and bed preparation, ensuring dignity and comfort
• Implement health and safety protocols, including safe manual handling, infection control, and accurate vital signs monitoring, with timely follow-up actions
• Manage medication administration in line with medical prescriptions and professional care standards
• Develop culturally sensitive care strategies, leveraging cross-cultural understanding from working with diverse populations
• Recruit, train, and supervise volunteers, fostering a culture of empathy, respect, and patient-centred service delivery
• Provided basic care assistance to elderly and disabled individuals within local community projects
• Assisted in food distribution, home visits, and mobility support for vulnerable residents
• Participated in awareness drives on health, hygiene, and elder rights

Human Resource Officer - County Government of Uasin Gishu - Mombasa, Kenya

(2015-01 - 2020-11)

• Designed and coordinated community programs promoting youth development, social inclusion, and cultural engagement
• Led outreach initiatives integrating social services with cultural identity programmes
• Facilitated group programmes for at-risk youth, connecting some participants to Kitenge Fashion Fest opportunities
• Created and monitored adolescent care plans, integrating educational, mental health, and substance abuse resources
• Built strong partnerships with educators, families, social services, and community organisations to deliver coordinated care
• Conducted risk assessments for abuse, neglect, or self-harm and implemented intervention measures
• Prepared and presented professional documentation for court proceedings

Diploma - Human Resource Management - Ramogi Institute of Science and Technology, Kisumu (2012-01 - 2014-12)

Kenya Certificate of Secondary Education - Lihanda Girls High School kakamega (2008-01 - 2011-12)

Kenya Certificate of Primary Education - St Patrick primary Eldoret (1998-02 - 2007-12)