Venessa Tyrrell

Highly organised and proactive Office Administrator with over 10 years' experience supporting operational and project teams within both corporate and public sector environments. Proven ability to manage information, coordinate workflows, and maintain accurate records in fast-paced, compliance-driven settings. Experienced in supporting multidisciplinary teams, improving administrative processes, and ensuring clear communication across departments.

Confident using Microsoft Office and SAP systems, with a strong focus on accuracy, organization, and delivering high-quality support that enables teams to perform effectively. Currently undertaking a Diploma in Business Administration and Corporate Management to further develop professional skills and knowledge.

Planning Support Administrator - BAE Systems

(2023-04 - 2025-08)

• Managed service order progression, ensuring full document compliance
• Maintained SAP records improving workflow efficiency
• Coordinated meetings and produced reports
• Liaised with the Commanding Officers of the Air Craft Carriers
• Identified and resolved workflow issues
• Led team meetings and supported alignment
• Trained and mentored new staff
• Provided cross-team administrative support

Insurance Contact Centre Agent - Markerstudy Insurance

(2020-10 - 2023-03)

• Handled high-volume customer queries
• Managed claims and policy updates accurately
• Resolved complaints in line with regulations

Administration Assistant / Personal Assistant - Barnardo's

(2016-01 - 2019-07)

• Provided diary management and admin support
• Produced meeting minutes and documentation
• Managed bookings and correspondence
• Delivered reception duties professionally

Diploma - Business Administration and Corporate Management - Alison.com (2026-03)

Certificate - Bookkeeping - Provision to Learn (2022-03 - 2022-04)

Functional Skills - English & Maths - Havant College (2018-06 - 2019-01)

BTEC Level 1 & 2 - Business Administration - Learn Direct (2014-09 - 2015-03)