Front Desk Receptionist and Duty Manager
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Professional, friendly, and highly organised front desk receptionist and duty manager with extensive experience in customer service, administration, and front-of-house operations. Skilled in handling enquiries, managing bookings, resolving issues, and maintaining a welcoming environment. Proven ability to multitask, work under pressure, and support smooth daily operations across fitness and office-based settings.
Duty Manager - Gym Etc - Congleton
(2023-01)
Oversee daily front desk operations, ensuring a professional, friendly, and efficient service at all times. Supervise staff, manage shift rotas, handle member enquiries, and ensure compliance with health and safety standards. Support sales, memberships, and customer retention through excellent service delivery.
Owner / Graphic Designer - V.Unique Designs
(2014-10 - 2022-12)
Manage daily client enquiries, coordinate appointments and project timelines, prepare quotes and invoices, and maintain accurate records while handling multiple priorities efficiently in a fast-paced environment.
Graphic Designer - Minuteman Press
(2013-06 - 2014-09)
Provided front desk support, including answering phones, assisting walk-in customers, managing bookings, and coordinating with production teams to ensure timely delivery of work.
Career Break — Raising Children
(2006-03 - 2013-05)
Junior Graphic Designer / Front Office Assistant - Montague Garden Printers
(2002-07 - 2006-02)
Served as the first point of contact for clients, managed phone calls, assisted with administrative tasks, and supported production teams while maintaining excellent customer service standards.
