Veronika Szabó

Compassionate and resilient supported-housing professional with 3+ years of experience across frontline support, resident volunteering, activity facilitation and interim service leadership. Skilled in assessments, structured support and risk planning, safeguarding, tenancy sustainment, move-on planning, multi-agency working and strengths-based recording. Known for a calm, caring and proactive approach when supporting vulnerable adults, resolving sensitive situations and helping customers build independence and life skills.

Relief Worker / Activity Facilitator - The Riverside Group - Vaughan House

(2026-02)

• Facilitate targeted support sessions and group work that build resident confidence, routines, engagement and practical life skills.
• Continue to deliver trauma-informed, person-centred support for vulnerable adults with complex needs and barriers to independence.
• Maintain clear, factual records and escalate safeguarding, wellbeing or risk concerns in line with local procedures.

Support Worker - The Riverside Group - Vaughan House

(2024-10 - 2026-02)

• Carried out referrals and assessments, identifying customer needs, strengths, risks and suitability for supported accommodation.
• Co-produced support, risk and move-on plans, reviewing them after incidents or significant changes in customer circumstances.
• Supported tenancy readiness, budgeting, income maximisation, healthcare access, medication procedures and links with external services.
• Engaged customers to meet agreed outcomes, build life skills and access education, employment, training and community resources.

Interim Service Manager - The Riverside Group - Vaughan House

(2024-08 - 2024-10)

• Managed daily operations of a supported accommodation service, supporting continuity, compliance, safeguarding and safe service delivery.
• Supervised staff, coordinated rotas, supported performance and worked with commissioners and partners to improve outcomes.

Interim Floating Support Manager - The Riverside Group - Guildford

(2024-06 - 2024-08)

• Managed floating support across multiple sites, prioritising tasks and improving internal systems for recording and support delivery.
• Held reflective practice sessions and supervisions to support staff development, safe practice and confident decision-making.

Support Worker - The Riverside Group - Vaughan House

(2022-06 - 2024-06)

• Provided 1:1 and group support for adults with complex needs, promoting independence, wellbeing and engagement with support.
• Developed co-produced support and risk plans, supported move-on planning and helped customers sustain accommodation.
• Recorded accurately, responded to safeguarding concerns and resolved challenging situations sensitively and professionally.

Full-time Resident Volunteer - Transform Housing & Support

(2023-04)

• Maintain at least weekly contact with the local team, Manager or HSO by phone, email or meetings to share wellbeing, behaviour and household concerns.
• Encourage clients to keep common areas and grounds safe, hygienic and tidy, while modelling respectful boundaries and positive engagement.
• Report maintenance and repair issues immediately, attend house/RV support meetings where appropriate and pass messages clearly between HSOs and clients.
• Uphold confidentiality, equality and diversity, licence terms, emergency/on-call procedures and emergency spare-key protocols.

Team Leader - Front of House Service - Itsu Ltd. - Guildford

(2022-12 - 2023-02)

F&B Assistant Manager - National Trust - Dapdune Wharf / The Devil's Punch Bowl

(2020-03 - 2022-12)

Waitress - Shardana

(2020-08 - 2021-04)

Waitress - Hai Cenato? - London

(2019-05 - 2020-02)

Supervisor - The Old Courthouse Cafe, London

(2017-05 - 2019-04)

Supervisor - Cafe Shop - The Design Museum, London

(2016-11 - 2017-05)

Kitchen & FOH Team Member - Itsu - Oxford Street, London

(2016-05 - 2016-11)

English Teaching Placement - Further Afield / GOTOCO - Thailand

(2026-06 - 2026-06)

• Completed a two-week placement teaching English to learners from age 7 through to adults, adapting communication and activities for different age groups and ability levels.

Volunteer English Mentor - Angloville - Poland

(2026-08 - 2026-08)

• Volunteered for one week at an intensive English camp, supporting children aged 10-16 with spoken English through conversation, activities and presentation practice.

Level 5 Learning and Development - Learning and Development - CIPD (2026)

TEFL Course - English Teaching (2026)

Access to HE - Psychology - Learning Curve Group (2026 - 2026)

Functional Skills Level 2 - English - Learning Curve Group (2026 - 2026)

IELTS Academic Test - English (2025 - 2025)

CACHE Level 2 - Awareness of Mental Health Problems - Learning Curve Group (2023 - 2023)

CACHE Level 2 - Counselling Skills - Learning Curve Group (2023 - 2023)

Cruise Ship Waitress Certificate - Hospitality - International Crew Ship Training Centre, Debrecen (2015 - 2015)

Laboratory Assistant Qualification - Chemistry - Vocational Secondary School of Chemistry, Debrecen (2013 - 2013)

GCSE/A Level equivalents - History, English, Maths, Chemistry, Hungarian Literature (2012 - 2012)