Vhutshilo Prudence

Experienced customer service consultant with a strong background in call centre environments, currently providing support for DStv customers. Skilled in handling high-volume queries, resolving complaints efficiently, and delivering excellent customer experiences.

Customer Service Consultant (DStv Campaign) - Afrizan BPO

• Handle inbound customer calls for DStv services and accounts
• Assist with billing, subscriptions, and technical queries
• Resolve complaints professionally
• Capture and update customer information
• Maintain high customer satisfaction

Customer Service Agent - iContact BPO

(2023-12 - 2025-06)

• Managed customer interactions
• Resolved queries and complaints
• Maintained customer records
• Met performance targets

Sales & Customer Service Agent - US Comparing

• Assisted customers with product selection
• Achieved sales targets
• Built client relationships

Customer Service Consultant - Real Promotions Marketing Company

(2021 - 2022)

• Provided customer support
• Handled complaints
• Promoted products and services

Matric - Grade 12