Voluntary Parent Helper - The James Oglethorpe Primary School
- Helping individual pupils with their reading skills & logging their progress
- Attaching work sheets in pupils exercise books as & when required
NHS Long Term Conditions Receptionist/Administrator for Cardiology, Respiratory and Diabetes - NELFT
(2010-01)
Full-time Administration Support and Receptionist. Went part time (2 days a week) in July 2015 after returning from maternity leave with 1st son.
- Booking patients in on arrival and arranging follow up appointments for patients for both Nurses and GPWSI
- Answering telephones and taking messages or routing the call to the appropriate person
- Adept in various administrative systems i.e. Patient Administration System (PAS) and RIO
- Collecting patient information and updating RIO
- Arranging Transport for patients and also calling cab services i.e. com cabs, dial a ride etc
- Pulling and prepping Patient files ready for clinicians
- Arranging Interpreters for patients
- Sending reports and faxes to other GP's and Hospitals
- Handing out patient questionnaires
- Emailing staff regarding Patients
- Handing out masks and filters for Nebulisers
- Filing
- Phoning patients 48 hours prior to their appointments
- Rebooking patients that's did not attend (DNA)
- Clinic changes
- Freezing clinics for Annual leave, study leave or meetings
- Liaising with clinical reps
- Filling in a variety of patient forms
- Excellent communication skills with non clinical and clinical staff
- Team worker and valued member of the team
Reception Officer & Admin Assistant - NHS
(2009-01)
Full-time receptionist for the building PCT
- Upkeep of signing in and out books for staff and visitors
- Checking diary and booking for meetings, clinics, training and patient groups
- Booking Patients in for nine different services and informing staff
- Booking patient Transport & Interpreters
- Front-line information point for all patients, staff and visitors
- Pulling patient files for LTC Clinics
- Issuing new security passes for new staff members or visitors
- Responsible for the handling of building key's internal and external i.e. distributing
- Fire Alarms and refuge points
- Ordering offices supplies i.e. paper etc and storing in stationary cupboard
- Reporting problems i.e. phones, computers, fax machines and photocopiers
- Reporting issues and liaising with other building managers, building maintenance contractors, cleaning and waste management contractors, and I.T support teams
- Collecting, date stamping and distributing post to staff in the whole building
Catering/Waitressing - CJ's café - Dagenham
Worked in catering industry for 2 ½ years before NHS employment
Catering - Waites construction
Cooking & preparing food & drinks to the workers in the building canteen
Waitress - Moby dick pub
Bar work/Kitchen Manager - The Goose pub - Stratford
Bar work which lead to running the kitchen
Beauty Therapy Trainee - College
- Greeting clients on Reception and booking them in, introducing clients to products and providing sales information
- Answering the telephone and taking bookings
- Diary management, Re-booking patients
- Monitored the budget, ensuring all the costs incoming and outgoing were logged and accurate
- Provide general admin support, which included typing, faxing and photocopying
- General cleaning of salon and reception
- Ensured the client database was up to date and most importantly correct
- Developed good communication skills by establishing good relations with clients, other students and Tutors
