Pharmacy assistant
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I feel strongly about team work, being inclusive and taking part. I believe communication is key when part of a team and working with customers either face to face, telephone or via email. I take pride in delivering excellent customer service, always there to listen, communicate effectively and to help people.
People are my passion and would love a role where I can be there providing care and advice. I feel that I am great at building a rapport with both customers and colleagues. I am a hard worker and always happy to use my initiative and knowledge, also showing a high level of accuracy, attention to detail and efficiency in all the work that I do, to ensure the customers experience to be more memorable.
I love to learn, I want a role that can help me grow and expand my knowledge.
(2023-08-10)
Fleet Administrator - Proximo
(2023-01-16 - 2023-08-08)
My role was to add all new Fleet vehicles to the systems, ensuring all information is accurate. I contacted clients and our Branches to arrange Services and monitor them being completed to ensure the vehicles were safe and road worthy. Proximo clients are primarily Motobility clients whereas I needed to ensure that I catered for their different needs whether it was to find a Garage to arrange a drop off/collection service, finding somewhere close to their home or a specific time frame or even advising a taxi where we would reimburse them.
I am also responsible for 2 Branches monitoring work being done, whether mechanical or recalls to put the vehicles back on the road.
Chief credit officer – Recoveries Commercial Banking - Lloyds Banking Group
(2021-10)
Underwriter - Lloyds Banking Group
(2019-03 - 2021-10)
My key role was to underwrite referred or declined applications for bank accounts, new credit cards and overdraft increases. I did this using all tools available to ensure giving the customer the correct lending facility and amount needed and a way forward should I not be able to accept a request. I worked both internet (offline applications) and telephone applications via the branch or contact centre.
I used CIFAS, Experian and other Credit check applications to ensure I had accurate information as well as looking at customers own personal banking history to ensure I provide the correct decision.
Fraud analyst - MBNA (Now Lloyds Banking Group)
(2006 - 2019)
This role was very customer service focussed, providing a professional service and ensuring if a challenging situation arose I would deal in a calm and collective manner. I dealt with many aspects of fraud from transactional alerts, to changes in details, whether personal, address changes, IP addresses, online activity. Using all tools available to identify if both the transaction, action or customer was in fact genuine.
Fraud such as 1st party to CIFAS and any Money laundering suspicions to AML.
Customer Service - MBNA
(2005 - 2006)
My MBNA journey started in 2005 working in customer service.
Shop Manager - Hammer and Tongs Handbridge
(2005-03 - 2005-09)
I ran my and step dad's shop for 6 months after coming back from travelling for a year.
Customer Service Representative - The Funding Corporation
(2002 - 2003)
Bar Staff - The Twirl of Hay
(2002 - 2003)
Loans Administrator - HBOS
(2001 - 2002)
Hotel Reception / Head Reception - The Comfort Inn
(1999 - 2000)
Leading up to head reception.
Bar Staff - Off the Wall
(1998 - 1998)
This role was a very fast paced role.
Kitchen Porter / Front of House / Hotel Reception / Bar Staff - The Pied Bull
(1996 - 1998)
