Customer Success Manager
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Seasoned professional with 20 years’ experience in Customer Success, Relationship Management and Consumer Insight. Held roles in SaaS B2B, FTSE 100, multinationals and start-up organisations. Highly motivated and results-driven, with extensive experience in creating and managing teams, strategic planning and optimising processes.
Skilled in developing and executing strategies to maximize key metrics, including product adoption, Net & Gross Revenue Retention and NPS. Strong analytical skills, leveraging insights to identify areas for improvement. Adept at building strong relationships with stakeholders, providing proactive support and ensuring their long-term success.
