Coordinator at Mears / Pyramid Plus (2024-09 – Present)
- Coordinate daily operations for 16 field operatives across multiple London regions, ensuring efficient allocation of jobs and on-time completion of repair works
- Develop and manage daily and weekly work schedules for multi-trade teams including plumbers, electricians, carpenters, roofers, and decorators
- Track and maintain accurate project documentation for completed tenant repairs, ensuring compliance with company and client requirements
- Act as a key communication link between clients, supervisors, subcontractors, and operatives to ensure smooth service delivery
- Support performance against repair KPIs by monitoring job progress and proactively resolving delays or access issues
- Handle 100+ client interactions per day, providing updates, resolving issues, and ensuring a positive customer experience
- Organise and coordinate supervisor and client meetings, including scheduling, agenda support, and follow-ups
- Provide real-time problem-solving and decision-making to manage operational disruptions and urgent repair requests
- Work with subcontractors to ensure work quality, timelines, and service standards are met
- Manage multiple administrative and operational processes simultaneously, ensuring information is accurately recorded and shared
Customer Assistant at Marks & Spencer (2022-12 – Present)
- Contributed to improving the store's mystery shopper maintenance score to 100% through attention to detail and service standards
- Delivered consistent, high-quality customer service across multiple departments
- Supported stock and delivery processes using both manual and handheld digital systems
Business Analyst (Contract) at NOVUS Training (2022-06 – 2022-08)
- Supported business improvement projects through requirements gathering using interviews, workshops, and questionnaires
- Analysed user case studies to identify process inefficiencies and recommend system and workflow improvements
- Assisted in developing process models and business cases to support operational change
- Gained practical exposure to Agile and Waterfall project methodologies
- Contributed to documentation supporting BCS business analysis certifications
Business Development (Placement) at Vasave Business Solutions (2021-07 – 2022-02)
- Led a team of 7 on a project to secure government funding for a training programme, coordinating research, documentation, and submissions
- Worked cross-functionally with management and the digital marketing team to support project planning and delivery
- Built and maintained relationships with external businesses to support partnerships and growth initiatives
- Prepared Excel reports, spreadsheets, and PowerPoint presentations to track progress and present findings
- Represented the company in meetings and supported operational and project-based activities
- Managed customer and partner information using CRM systems
Customer Service / Claims Handler (Work Experience) at Accident Solutions (2018-08 – 2018-09)
- Acted as a first point of contact for customers, managing queries and maintaining accurate records
- Updated Excel-based claim records and supported administrative processes
- Assisted with customer relationship management and outbound communication
