Junior Project Assistant - Apex Solutions - Birmingham, UK
(2025-09)
- Support the delivery of 4 simultaneous client projects by tracking progress milestones, documenting task lists, and maintaining status boards in Trello.
- Conduct market and competitor analysis to compile benchmark summaries that informed the strategy for a new product feature roll-out.
- Partner with cross-department teams including marketing, operations, and design to gather requirements and present weekly status updates.
Academic Research & Teaching Assistant - University of Wolverhampton - Wolverhampton, UK
(2024-10 - 2025-05)
- Cleaned and analyzed datasets in Excel and Python, summarizing key statistical findings into clear monthly reports for faculty supervisors.
- Conducted targeted literature reviews across academic journals to support chapter drafts for a department publication.
- Led weekly office hours for 40+ undergraduate students, breaking down complex course concepts and reviewing assignment drafts.
Office Coordinator - West Midlands Logistics - Wolverhampton, UK
(2024-06 - 2024-09)
- Managed calendar scheduling, meeting logistics, and travel itineraries for a team of 8 staff members using Microsoft Outlook and Google Workspace.
- Updated and organized confidential digital files and client records, improving document retrieval speed for weekly department reviews.
- Drafted formal correspondence and served as the first point of contact for external inquiries via phone and email.
Customer Service Associate - Retail Group - Wolverhampton, UK
(2023-09 - 2024-05)
- Assisted 50+ customers daily with product inquiries, sales transactions, and issue resolution, maintaining a 95%+ positive feedback rating.
- Balanced cash registers daily with 100% accuracy and handled complex returns while following company compliance guidelines.
- Restocked inventory during peak hours, reducing item replenishment times and improving store floor layout.
Campus Ambassador & Society Executive - Wolverhampton Student Union - Wolverhampton, UK
(2023-10 - 2024-04)
- Organized 6 campus-wide workshops and networking events, coordinating room bookings, catering, and guest speakers for over 200 total attendees.
- Designed digital campaign materials and executed social media strategies, increasing event turnout by 30% semester-over-semester.
- Coordinated a team of 5 student volunteers to run registration desks, manage event schedules, and collect participant feedback.
