Victor (sherwood)

Senior IT Support Technician with 6 years experience, Diligent worker and very passionate about Support, always eager to learn more. Assist clients with FIBRE, Wireless and LTE Configuration and Connectivity, Work with Hardware and Software installation

Helpdesk Support Agent at Herotel (2023-11 – Present)

• Provide customer support to clients and troubleshoot technical issues relating to router configuration
• Resolve customer complaints by attending to tickets timely and accurately via phone, email and chat
• Identify situations that require further attention and escalate to higher level or management
• Assist customer with FIBRE, ADSL, LTE Router configuration and fault reporting
• Provide hardware and software technical assistance
• Monitor and respond to IT related requests
• Install, configure and upgrade new software

IT Support Technician (Helpdesk) at Startek (2021-08 – 2023-10)

• Assist customer with FIBRE, ADSL, LTE Router configuration and fault reporting
• Provide hardware and software technical assistance
• Monitor and respond to IT related requests
• Install, configure and upgrade new software

Full Stack Developer (Internship) at Jumpco Holdings PTY LTD (2019-02 – 2021-07)

• Created Java based CRUD applications using servlets
• Developed a climate system with APIs using SpringBoot, Rest Services, JPA and Lombok, JQuery, Java, JavaScript, PhP, Python, SQL, PostGreSQL, Oracle
• Implemented IT Solutions to improve organisational efficiency

Diploma in Information Technology – UNIVERSITY OF SOUTH AFRICA (2013 – 2018)

National Senior Certificate – BARNATO PARK HIGHSCHOOL (2006 – 2010)