Victoria Allen

As an optimistic, friendly and highy motivated person, I am always looking to broaden my experiences and expand my skillset. When opportunities to learn newskills arise, I am happy to take on that new challenge. I have a great knowledge of Safe guarding and confidentiality.

I have a good telephone and communication skills with all ages. I am confident in face to face communication too and have a very caring manner. I am very empathetic in challenging situations. I enjoy working with people and being part of a team.

I am always reliable and available for flexible working hours.

Receptionist in the Emergancy Department at Royal Bournemouth Hospital (2024-03 – Present)

Working in a busy department along side other professionals.

• Working front of house dealing with patients, relatives and outside agencies. Both face to face or on the phone.
• Amending and adding information to patients records. Dealing with confidential information.
• Booking in ambulances and getting packs ready for the patients.
• Filing away paperwork.
• Being aware of surroundings incase people become unwell, agitated or aggressive and dealing with the situation calmly and professionally.

Doctors Receptionist at James Fisher Medical Centre (2022-03 – 2024-02)

Working as part of a large team. Dealing with patients needs both on the phone or face to face.

• Taking calls and messages from outside agencies and the NHS.
• Working with both Doctors and Nurses making, canceling and rearranging appointments when needed. Use of IT skills on System One. Sending tasks and notifications. Scanning, printing and photo copying information.

Preschool teacher at Top Bananas Preschool / Cherubs Preschools (2015-05 – 2022-03)

Working as part of a team to provide quality education to preschool children plus individual care to meet each of their needs. Face to face meetings with parents and meeting and greeting the door at drop off and hometime.

• Completing paperwork and keeping personal journals for each child.
• Dealing with outside visitors and professionals.
• Creating ideas for craft activities, games, story reading, musical activies.

Café Manager at Willow Lifestyle (2012 – 2014)

Being in charge of a small team. Making up the rotas and pay.

• Stock take and rotation. Making new food orders and looking after equiptment.
• Communicating with suppliers, dealing with payments and invoices.
• In charge of cashing up at the end of the day.
• Dealing with customers on a daily basis.

Retail Assistant at Kew Clothing (2010 – 2011)

• Dealing with customer sales. Till management and receiving new stock.
• Keeping the shop clean and tidy. Changing the mannequins.

Care assistant at Qeensmount (1992 – 1997)

Working to assisat people with all aspects of care. Being kind and compassionate with all there needs. Communicating with both patients, their friends and family, staff and outside agencies. Dealing with some difficult and private situations.

• Making things fun, relaxed and enjoyable throughout the day. Being aware at all times of confidentiality.

GCSE in Maths and English – GLENMOOR SCHOOL (1986 – 1992)

Typing in Typing – GLENMOOR SCHOOL (1986 – 1992)

NVQ Level 2 in Customer services – BROCKENHURST COLLEGE (2007 – 2007)

Level 2 in CYPW Early years – BOURNEMOUTH & POOLE COLLEGE (2017 – 2017)

Level 3 Diploma in CYPW Early years – BOURNEMOUTH & POOLE COLLEGE (2017 – 2017)