Victoria Bastrakova

Professional with experience in managment. Solid critical-thinking, multitasking and problem-solving skills with advanced abilities in proficient in Microsoft and Adobe Software. Offering key strengts in time-managment and communications across all levels of personnel and managment.

Enthusiastic employee with good gasp of customer service and administrative requirements. Friendly and motivated team player with a professional demenour and superior attention to details. Researched problems and implemented effective solutions.

Assistant Manager at Aroma Kava (2020-07 – 2021-01)

• Checked finished work met requirements quality standarts, ensuring exceptional customer satisfaction level.
• Used exclusive communication and relation-building skills to engage groups in various activity programmes.
• Provided monitoring of the main bakery processes.

Sales Assistant at Wenzel`s the Bakers (2022-08 – 2023-01)

• Provided excellent customer service using numerous of communication skills.
• Resolved customer complaints and issues in a timely satisfactory manner.

Assistant Manager at Wenzel`s the Bakers (2022-08 – 2024-08)

• Built and maintained strong relationships with customers, resulting in increased customer loyalty.
• Provided technical support to customers via phone, e-mail and chat.
• Consistantly retain the highest staff rate of success in resolving customer issues and the most positive customer reviews.
• Managed logistic, deliveries, stock and maintenance in the shop.

Waitress at Ugly Dumpling (2024-12 – 2026-04)

• Delivered excellent customer service in a fast-paced, high-volume restaurant environment.
• Took food beverage orders accurately and ensured timely service.
• managed cash and card payments using POS system.
• Trained and onboarded new team members, providing guidance on company standarts and service procedures.
• Resolved customer enquiries and complaints professionally to maintain high customer satisfaction.
• Managed reservations, welcomed guests, and coordinated seating during busy service periods.