Victoria Boxall

A personable, proactive and hardworking individual with a strong background in customer service. Experienced in various industries including hospitality, distribution and logistics and care. Excellent communication skills with a natural rapport when dealing with the public. A great organiser who is creative with a good eye for detail and who is confident working on her own initiative or working within a team to reach targets. A competent administrator with IT and time management skills

Employment Advisor - Waythrough formerly Richmond Fellowship - Redhill

(2020-04)

• Managing a case load of up to 40 clients
• Supporting and empowering clients to; gain paid employment, voluntary work, returning to work after a period of leave. To help them retain their current employment by actively problem solving through their employment issues.
• Managing a busy calendar with client appointments: workshops, training and meetings
• Creating and managing meetings with other staff members
• Liaising with therapists to best support client welfare needs
• Supporting clients to access external organisations to support their needs

Team Member - Dominos - Redhill

(2019-01 - 2020-04)

• Providing excellent customer service both on the telephone and face to face
• Dealing with problematic issues and/or situations
• Mapping out routes for the team and sharing delivery duties
• Quality control and stock replenishment
• Assisting with managing the staff
• Organisation and working of the store
• Ensuring that all tasks are completed at the end of each shift

Administrator/Courier - DPD Couriers - Crawley

(2018-05 - 2019-01)

• Assisting with office administration and working to tight deadlines
• As a Courier averaging 17 deliveries per day

Driver/Courier - DHL - Gatwick

(2017-11 - 2018-05)

Working as a Courier achieving daily targets.

Driver/Courier - DPD Couriers - Crawley

(2017-02 - 2017-11)

Driver/Courier working from Gatwick until June and then from Crawley depot always achieving targets set by management.

Carer/Companion - Age UK - Redhill

(2014 - 2018)

• Caring for the elderly and providing companionship
• Completing all the necessary reports/paperwork
• Adhering to Safeguarding and Health & Safety Regulations.

Career Break - Homemaker

(2013 - 2014)

Took time out to help my son at Secondary School.

Estate Agent - Choices

(2012 - 2013)

• Working in the Croydon and Redhill towns as Estate Agent providing excellent customer service to residents renting local properties
• Continuous in-house training and responsible for own administration and data entry in customer service dealing with repairs and maintenance works.

Career Break

(2009 - 2012)

Took time out to help my son at Primary School.

Chambermaid - Reigate Manor Hotel

(2008 - 2008)

Responsible for maintaining the high standards of cleanliness of hotel rooms set in this popular hotel for local businesses and supplying and arranging linens and towels.

Student & Homemaker - Homemaker

(2002 - 2006)

• Attending college studying Art & Design & Media
• Managing the household budget and prioritising daily and weekly workload
• Voluntary work at Earlswood Junior School assisting with productions when required

Crew Member - McDonald’s - Redhill

(2001 - 2002)

• Serving customers and using the till for cash and card transactions
• Paying attention to Health & Safety and Food Hygiene Regulations

City and Guilds Certificate - Communication Skills Level 1 - East Surrey College

City and Guilds Certificate - ICT Level 1 - East Surrey College

OCN - Creative Media Level 2 - East Surrey College

OCN Certificate - Art and Design Level 2 - East Surrey College

NCFE Certificate - Interactive Media Level 2 - East Surrey College

NCFE Certificate - Art and Design Level 3 - East Surrey College

Edexcel BTEC National Diploma - Art and Design Level 3 - East Surrey College

NVQ - Beauty and Make-up Level 3 - East Surrey College

Level 2 - Maths - School

Level 2 - Literacy - School

Information Technology - School

Communication Skills - School