Confident, Efficient, Motivated, Adaptable, Caring, and reliable
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Confident, Efficient, Motivated, Adaptable, Caring, and reliable professional with extensive experience in hospitality, retail management, and business ownership. Strong interpersonal skills and proven ability to manage teams and customer relationships.
Shop Manager/Assistant - Londis
(2007-04 - 2014-04)
Managing the day to day running of the shop, checking tills, serving customers, handling cash. Dealing with complaints or issues, ordering stock, and maintaining the cleanliness and maintenance of the shop. I also dealt with suppliers daily.
Shop Assistant, Clothing Department - Sainsburys
(2014-10 - 2015-01)
Arranging and re stocking the items, cleaning public areas and ensuring that the department was clean and tidy. Also worked on the cashiering side so was responsible for cash handling and serving customers and dealing with any questions or problems they may have.
Room Cleaner - Travelodge Ashton under lyne - Ashton under Lyne
(2015-04)
Cleaning rooms both departs and stay overs. Responsibilities included looking out for any maintenance issues in the rooms and reporting them to line manager, ensuring all brands and P.O.S is correct and ensuring that the rooms are clean following Travelodge 10 step cleaning guide. Beginning to start and have basic knowledge on reception. Completed NVQ level 2 diploma in hospitality and services.
Housekeeping Supervisor - Travelodge Manchester central arena - Manchester
(2017-10)
Expanded in hospitality as housekeeping supervisor where I had a team of 28 that I had to organize departs and stayovers, shifts, days off, days in, holidays, disciplinaries, interview, end of contract, training days, and fire safety days. Tracked the linen counts and orders. Also worked on the reception on busy days to help out as well as the bar and kitchen on arena nights.
Meetings and Events Coordinator - The village Hyde - Hyde
(2018-09)
Key role in the day was to look after business meetings catering at breakfast time and dinner time setting up the meeting rooms and on the events side at night and weekends was setting up for weddings birthday parties funerals proms party nights etc. After set up on party nights worked on the bar where we made up ideas to make the guest have a lovely night and also hit targets. Also part of reception team and front of house.
Meeting and greeting checking in guest and dealing with complaints. Taking booking for rooms the spa and party events and gym, passing booking on to the wedding planner.
Hotel Supervisor - Travelodge Ashton under lyne - Ashton under Lyne
(2019-07)
Given the opportunity to go back to Ashton to become their hotel supervisor. Key role was to supervise under the manager and step in when they were away. Rotate the Rota put in orders and stock counts and linen counts fire safety checks room checks hand out stay overs and departs make sure the hotel was clean. Booking rooms and taking payments and refunds. In the office had to do the banking day to day and input it on opera as well as safe checks.
Owner/Manager - The tan box Ashton - Ashton
(2020-01 - 2020-12)
Set up own sun bed shop at the beginning of 2020 as it was always a dream. Unfortunately with covid it only lasted till the end of the year but enjoyed it. Manager of business and staffed by myself. Key role was to deal with customers make sure their experience in shop was a nice one and meet their expectations.
Had 4 beds that had to be maintained and cleaned after every use, bins emptied and paper towels goggles deodorants wipes was replenished and cleaned down. Ordering stock and selling of products taking id if they look under age and keeping on record if there not 18+. Keeping the reception always clean and coming up with marketing ideas to sell minutes/products and advertise.
Store Assistant/Shop Manager - One stop
(2023-02)
Started work in the Feb as a store assistant keeping the shop stocked up and clean serving on the till. Responsibility was loto cashing up cig count age restriction and leading the team at night. After a year was asked to manage the shop and was to take on responsibility for it all staffing rotas wages orders delivery security along with making sure the shop runs correctly every day.
Staff training had to be up to date with the sale of alcohol cigarettes and loto cards/tickets. Enjoyed this job role and sadly miss it and the customers as they was the main reason I stayed so long as it was about the community. Unfortunately due to poor management left.
Administrator/Payroll Manager - Day 2 Day doggy daycare & luxury hotels
(2025-01)
Own business which has been going for 5 years. Husband works the daycare and kennel and work from home answering emails and sorting out payroll for the staff. Like to keep busy and always have new and existing new ideas. Like to keep self occupied in the quiet times that is why have always worked on the side and challenges self to take on new adventures and new tasks.
G.C.S.E'S - Hartshead high school (1998-01 - 2003-01)
NVQ LEVEL 1 AND 2 - HAIRDRESSING - Oldham college
KEY SKILLS IN ENGLISH AND MATHS - Oldham college
NVQ LEVEL 2 DIPLOMA - HOSPITALITY AND SERVICE - Travelodge Ashton
LIFETIME SKILLS - Travelodge Ashton
