Victoria Gray

I am a conscientious highly motivated individual, who pays particular attention to detail. I fulfil any given tasks to the best of my ability. I work well individually using my own initiative and as part of a team.

I am also used to working in a fast paced office environment often multitasking and working to tight deadlines. While working in my current position I've had to interact with a diverse range of people regarding the nature of the business, and have remained calm, tactful and diplomatic at all times. I have an almost perfect attendance record.

Spa Therapist - The Beauty Barn - Leicester

(2023-10)

Spa Therapist providing a range of therapeutic and relaxation services

• Swedish Massage
• Indian Head Massage
• Rejuvinating and relaxing facials working with Neals Yard Skincare
• Hot Stone Massage
• Client care
• Serving hot and cold beverages
• General House -keeping and hygiene

Spa Therapist - Cliffords Health club and Spa - Nuneaton

(2023-07)

Self employed basis

Sales Assistant - Holland & Barrett - Leicester

(2022-09 - 2023-05)

• Advising customers on Holland and Barrett`s wellbeing products
• Stock take
• Merchandiser
• Serving customers via telephone and face to face at the till
• Completing training in store

Home Branded Customer Service Advisor - Next PLC - Leicestershire

(2021-03 - 2022-08)

• Have an analytical approach enabling you to investigate account activity by gathering information and liaising with multiple manufacturers
• Assist customers with account and general enquiries to their Next Pay account/card
• Offer advice and support on fraud related matters
• Perform relevant and appropriate enquiries and investigations on behalf of our customers making sure they have the information they need to make an informed decision
• Undertake all duties in line with the Financial Conduct Authority guidelines
• Have excellent attention to detail and be extremely self-motivated
• Be a confident decision maker who takes full accountability for their actions
• Have outstanding problem solving skills with the ability to provide a range of solutions
• Taking high volumes of inbound and outbound calls

Senior Administration and Sales Assistant - Oadby Carpets

(2004-05 - 2021-03)

My job description at Oadby Carpets entails meeting and greeting the customers in person, on the telephone and via email.

• Dealing with customer orders and complaints and resolving any situation in a timely and efficient manner
• Arranging and prioritising fitting appointments
• Dealing with customer deposits and balances by card terminal, cheque, cash and bank transfers
• Using SAGE accounts package, this consists of inputting customer data, balancing customer accounts, inputting supplier invoices and finalising payments and outstanding credits, reconciliation of bank statements and bank transfers
• Taking in supplier deliveries and checking the products are correct
• Typing customer estimates and invoices and inputting personal customer data on the databases. Excel, which we use daily to input customer payments, balances and business expenditure
• Microsoft outlook, sending and receiving emails and printing supplier invoices
• Point of sale and keeping up to date with stock replenishment and discontinued items
• All customer details and financial transactions are password protected and kept securely adhering to the current data protection act

Cards- Sales Assistant - Hallmark/Piccadilly

(2001-04 - 2004-05)

My job description at Hallmark/Piccadilly cards involved point of sale and stock replenishment.

• Engaging with customers and being knowledgeable of product choices
• Taking customer payments and working on the cash till
• End of day financials

Diploma of Higher Education - LEVEL 3 VTCT City and Guilds Beauty Therapy General - Midlands Beauty (2021)

Diploma of Higher Education - Level 3 Foot Health Practitioner - EDO (2021)

Diploma of Higher Education - Body Exfoliation, Brushing and Wraps - Gateway (2021)

Diploma of Higher Education - Level 3 ITEC Full Body Massage - Gateway College (2020)

Diploma of Higher Education - VTCT LEVEL 2 City and Guilds Beauty Therapy General - Forest Nails and Beauty (2020)

ECDL - SOUTH LEICESTERSHIRE COLLEGE (2009)

GCSE or equivalent - Mathematics - South Leicestershire College (2009)

GCSE - English - BEAUCHAMP COLLEGE (1994)

GCSE or equivalent - Home Economics - Beauchamp College (1994)

GCSE or equivalent - Science - Beauchamp College (1994)

GCSE or equivalent - Arts - Beauchamp College (1994)