Victoria Harker

A confident, friendly and hardworking administrator with over 10 years' experience in customer service, administration and customer-facing roles. I have developed excellent communication, organisational and problem-solving skills through working in fast-paced retail, travel and property maintenance environments. I thrive under pressure, enjoy building positive relationships with customers and colleagues, and take pride in delivering a professional, efficient and reliable service.

I am always keen to learn new skills, take on new challenges and continue developing my career.

Helpdesk Administrator - Nationwide Property Solutions

(2024-02)

Coordinating reactive and planned maintenance, scheduling engineers, processing quotations, liaising with clients and contractors, and managing high-volume communications.

Customer Service Advisor - Caledonian Travel

(2022-11 - 2024-02)

Handling holiday bookings and customer enquiries in a busy office.

Retail Assistant - Hampsons Garden Centre

(2020-09 - 2022-11)

Providing customer service, cash handling and stock replenishment.

Travel Money Advisor - Asda Travelex

(2018-01 - 2020-03)

Handling foreign currency, Western Union transfers, travel insurance and large cash transactions.

Retail Assistant - Hampsons Plant World

(2016-05 - 2018-01)

Providing customer service and till operation.

Distinction - Travel & Tourism - Wakefield College

Merit - Animal Management - Askham Bryan College

GCSEs - Kettlethorpe High School