Victoria Kiesse

A hardworking and conscientious person with the ability to follow standard operating procedures and work in a methodical and tidy manner. A quick learner willing to undertake training and develop new skills to meet the demands of the role. Reliable and punctual and can assure the employer of sincerity and integrity. Keen to work within a progressive environment offering scope for career development.

Sales Assistant - M&S

(2015-01 - 2024-12)

• Interviewing potential new staff and training up new additions to the team.
• Approaching customers and helping them with their needs.
• Assisting the management team in maximising the stores sales and profitability.
• Operating the till systems, including cashing up.
• Describing or demonstrating in detail a product and its benefits to customers.
• Assisting customers with their enquiries.
• Putting up posters and promotional material for sales etc.
• Maintaining the cleanliness of the retail shop at all times.
• Completing all necessary paper work at the start and end of shift.
• Replenishing stock on shelves.
• Identify trends in complaints and highlight to the relevant managers.
• Processing payments of various kinds, including cash, cheques and credit cards.
• Dealing politely with customer complaints and resolving them.
• Keeping the store organised & maintaining an uncluttered environment.
• Constantly updating and replenishing sales display areas.

Certificate in Young People and Mental Health

NVQ Level 1 Functional Skills

NVQ Level 1 Health and Social Care

NVQ Level 2 in Hair and European

BTEC Pass in Science

Secondary Education

Entry 3 Diploma in Employability - City of Westminster