Customer Care Call agent - Customer Care Call agent
(2023-11)
- Phoning clients in a timely manner to see if they're all ready for their experience.
- Building a rapport with clients and managing conversations.
- Reassuring clients
- Answering any client queries
- Excellent verbal communication
- Actively listening to clients experiences
Boudoir Studio Photographer - Boudoir Studio
(2023-05)
- Working in an extremely fast paced studio that often involves six back to back shoots.
- Excellent time management.
- Ensuring the delivery of high quality images
- Outstanding customer service.
- Building trust and strong rapport with clients.
- Strong listening skills and having the ability to empathise with clients.
- Advising clients on outfits that will compliment their bodies.
- Posing clients in a way that is always flattering.
- Conversing with clients the phone helping them feel at ease and knowing what to expect before they come along to the shoot.
Freelance photographer - Freelance
(2021-03)
- Outdoor family photography
- Indoor Christmas mini shoots
- Setting up studio back drop and lighting
- Wedding photography
Customer Service Advisor - Avanti West Coast
(2018-07 - 2023-12)
- Providing excellent customer service
- Food handling
- Strong security knowledge
- Handling money
- Working independently
- Qualified first aider
Reception Team Leader - Mottram Hall
(2017-10 - 2018-07)
- Providing outstanding customer service
- Managing a team
- Training new staff members
- Problem solving
- Answering phones
- Answering customer queries.
- Handling money/cashing up/ handling floats
Cabin Crew member - Monarch Airlines
(2003-02 - 2017-10)
- Qualified first aider.
- Maintaining a high level of safety standards including announcing and demonstrating safety and emergency procedures and briefing passenger at emergency exits.
- Ensuring the passengers needs and expectations were met throughout the flight by offering exceptional customer service supported by world host training.
- Guiding and coaching new members of crew.
- Understanding the importance of working as part of a team.
- Cash handling and on board computer management.
- Maintaining a friendly, positive attitude when dealing with distressed passengers.
assistant manager - Sawrey House Country Hotel
(2002-07 - 2003-02)
- Meeting and dealing with guests needs.
- Advising guests of suitable places to visit within the lake district national park.
- Answering phones and making bookings.
- Assisting in the running of the hotels 2AA Rosette restaurant.
Cabin Crew member - Excel Airways
(2002-05 - 2002-07)
- Maintaining a high standard of personal grooming.
- Effective time management.
- Meeting passengers' needs and expectations.
- Handling money.
Waitress - Bredbury Hall Hotel and country club
(1998 - 2002)
- Consistently provided professional, friendly and engaging service.
- Followed all health and safety policies when handling food and beverages to uphold proper standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Market researcher - Business and Market research
(1999-04 - 1999-08)
- Compiling information and public opinion on behalf of outside companies.
- Working independently to meet targets.
- Good self-motivation.
