Victoria Neal

Store Manager - Starbucks - Westfield Stratford

(2026-04)

Deliver high-standard customer service in a fast-paced environment with strict time targets.
Prepare complex drink builds accurately white maintaining speed and quality.
Support new partners with training on drink routines, milk steaming, and customer service.
Maintain store cleanliness, operational routines, and compliance standards.
Strengthened multitasking, pressure management, and customer-first execution.

Assistant Manager - Superdrug - Kentish town / Crouch End

(2022-01 - 2026-04)

Lead and motivate store team to achieve daily, monthly, and quarterly KPIs, consistently driving high sales and conversion rates. Our store sits consistently at 60%<, making us a top 100 store in conversion.
Champion fundraising initiatives, including quarterly Marie Curie events, regularly exceeding targets set by the Area Manager where more recently we were in the top 20 stores in business for fundraising in May 2025.
Recently completed advanced training, significantly sharpening attention to detail and resulting in measurable improvements in managerial effectiveness.
Played a key role in achieving top-tier performance bonuses, with Crouch End and Kentish Town stores leading in KPI results across the area in 2025 when I changed stores in September (crouch to Kentish).
Foster a collaborative, high-energy environment that prioritizes development, customer satisfaction, and operational excellence.
Organised staff development processes and disciplinaries, including investigations, not taking, suspending team members, and liaise with HR where necessary making use of company policies to ensure fair and effective management strategies.

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