Victoria Palacios

Proactive and reliable multitasker bringing 26 years of dedication and excellent organization skills with the ability to prioritize patient/client needs by coordinating day to day duties. Highly motivated team player with excellent written and verbal communication skills, attention to detail, with a passion for process improvement efforts.

Community Resources Specialist at Hidalgo County Health & Human Services (2024-07 – Present)

Engaging with the community and assisting constituents within the county to identify and obtain various financial, health care, educational and other pertinent resources.

• Engaging with the community and assisting constituents to identify and obtain financial, health care, educational and other resources
• Working collaboratively with all entities that provide social services
• Securing necessary support and educating the public on assistance available
• Guest speaking at events and presentations

Eligibility Specialist II at Hidalgo County Health & Human Services (2013-06 – 2025-07)

12 years of experience working with the Indigent Health Care Program, focusing on providing exceptional support to individuals and families in need.

• 12 years of experience with the Indigent Health Care Program
• Provided compassionate approach with strong problem-solving skills
• Coordinated client appointments and gained experience in interviewing and time management
• Handled confidential information with strict adherence to privacy laws and ethical standards

Front Office Supervisor at Dr. Gholam Kiani – OB/GYN (2007 – 2013)

Oversaw daily operations including patient scheduling, billing and staff scheduling. Provided efficient and timely administrative support.

• Oversaw daily operations including patient scheduling, billing and staff scheduling
• Rotated 8am & 8:30 am schedules
• Verified all accepted insurances prior to patient appointment times
• Transcribed doctor dictations daily
• Maintained accurate and detailed information for patient records
• Reviewed physician notes and ensured accurate CPT and diagnosis codes
• Appealed rejected claims and reconciled cash, checks and credit card transactions

Receptionist at Dr. Gholam Kiani – OB/GYN (2004 – 2007)

Served as a receptionist providing patient scheduling and administrative support.

• Patient scheduling and appointment management
• Administrative support to ensure smooth office operations

Medical Assistant & Receptionist at DR ZAPATA, TEY & KIANI OB-GYN (2002 – 2004)

Served as receptionist and medical assistant providing patient support and administrative assistance.

• Served as receptionist between patients and physicians
• Assisted in measuring vital signs and recording information on patient charts
• Provided efficient and timely administrative support
• Maintained punctuality and accuracy in all tasks

Office Manager at Looney Tunes Day Care Center I & II (2000 – 2006)

Office manager for day care facility with capacity of 70 children. Responsible for day to day operations, staff management, compliance, and budget oversight.

• Responsible for day to day operations with varied settings
• Maintained facility and recruited/trained staff
• Coordinated staff schedules and training programs
• Ensured compliance with child care program laws
• Developed curriculum and evaluated/procured materials and supplies
• Handled employee time cards and payroll
• Managed and oversaw budget and accounts
• Ensured all employee certifications were up to date
• Handled food program requirements and billing for Child Care Services (CCS)
• Ensured compliance with state regulation safety and health inspection reports

Care Giver at Looney Tunes Day Care Center I & II (1999 – 2000)

Care giver responsible for receiving and caring for children.

• Receiving and caring for children
• Ensuring a safe environment
• Engaging children in age-appropriate activities
• Maintaining open communication with parents

Certification in Medical Assistant – SACMDA (2002 – 2003)

Certification in Pharmacy Technician – SACMDA (2004 – 2005)

– South Texas Community College (2006 – 2009)

– University of Phoenix (2016 – 2017)