Victoria Poppleton

Associate CIPD HR professional with extensive experience supporting SMEs and operational businesses across employee relations, recruitment, contracts, policies, absence management, compliance, reward benchmarking and manager support. Practical and solution-focused, with a strong emphasis on fair process, clear communication and a human approach to HR. Experienced in working independently, managing varied priorities and supporting managers and employees through both day-to-day people matters and more complex employee relations issues.

HR Coordinator - Humber HR People

(2022-12)

• Support SME clients across the full employee lifecycle, providing practical HR guidance and day-to-day people support.
• Provide employee relations support, including preparation and issue of formal and informal letters and documentation.
• Coach and train managers on people matters, employee relations and effective people processes.
• Review, create and implement employment contracts, HR policies and processes.
• Support recruitment and retention activity and advise clients on practical people solutions.
• Manage absence-related processes and review holiday calculations and procedures.
• Deliver salary and reward benchmarking projects to support informed pay decisions.
• Support implementation of HR systems within SME client businesses and help embed effective processes.
• Complete compliance audits and identify areas for improvement across HR documentation and processes.
• Monitor employment legislation developments and communicate relevant updates to clients.
• Plan and deliver HR projects while balancing multiple client priorities and deadlines.

HR & Customer Care Manager - Kennings Building Supplies Ltd

(2016-02 - 2022-12)

• Managed a broad HR and customer care remit within a busy operational business.
• Supported employee relations matters, including disciplinary and dismissal processes.
• Managed employee contracts, policy updates, HR administration and employee records.
• Supported recruitment, selection, staffing and holiday management.
• Provided payroll input and supported pay negotiations.
• Planned and coordinated projects and provided PA support to Directors.
• Handled escalated customer complaints, order retention and cancellations.
• Prepared responses to small claims and written settlements.

Prebrief Clerk / Warehouse Operations - DPD Group

(2015-08 - 2016-02)

Stock & Operations Administrator - Wincanton

(2011-01 - 2015-08)

Centre Coordinator - Quality Transport Training Ltd

(2010-06 - 2010-12)

Administrator / Receptionist - New Country Inns

(2009-06 - 2010-05)

Operations Administrator & Accounts - Jomu Ltd

(2008-06 - 2008-10)

Supervisor - Bonmarche

(2007-06 - 2008-06)

Customer Service Assistant - Home Bargains

(2006-11 - 2007-05)

Associate CIPD - HR - CIPD (2026)

NVQ Level 2 - Customer Care - Protocol Skills (2010-03)

GCSEs - Selby High School (2001 - 2006)